Field Service Technician; Access Control Systems) Detroit area

Parabit Systems, Inc. is seeking an experienced Field Service Technician with a strong background in commercial access control systems. The primary responsibility of this position is to install, configure, commission, maintain, and troubleshoot access control equipment, including controllers, card readers, request-to-exit devices, door position switches, power supplies, electric strikes, magnetic locks, electrified exit hardware, and related low-voltage wiring and network connections.

The technician will also support Parabit's PC-based kiosks, digital signage, video surveillance, and other self-service and customer-experience systems.

• Install, configure, test, commission, inspect, maintain, troubleshoot, and repair commercial access control systems.
• Work with access control panels and controllers, card readers, credentials, door position switches, request-to-exit devices, power supplies, relays, electric strikes, magnetic locks, electrified exit devices, and related door hardware.
• Diagnose and resolve access control problems involving wiring, power, device communication, door hardware, network connectivity, system configuration, and software.
• Verify proper locking, unlocking, monitoring, alarm-event reporting within the access control platform, and life-safety operation of controlled openings.
• Pull, terminate, label, test, and document low-voltage cabling in accordance with applicable codes, project requirements, and company standards.
• Install and replace door locks, exit devices, closers, hinges, strikes, magnetic locks, and related hardware as required for access control installations.
• Configure IP addresses, network settings, controllers, readers, and other connected devices, and coordinate with customer IT personnel when necessary.
• Conduct site surveys, verify field conditions, identify equipment and material requirements, and attend project or site coordination meetings when needed.
• Support the installation, configuration, maintenance, and repair of Parabit kiosks, digital signage, analog and IP video surveillance systems, and other PC-based products.
• Provide professional on-site, telephone, and remote technical support, including basic customer and end-user training.
• Communicate promptly with dispatch, customers, project personnel, subcontractors, and internal departments regarding arrival times, work status, delays, follow-up requirements, and completion.
• Complete service reports, inspection forms, photographs, time records, travel records, parts usage, and all other required documentation accurately and on time.
• Clearly document the reported issue, inspection findings, root cause, work performed, parts and materials used, system status, and any additional work required.
• Maintain assigned service-part inventory, company-issued tools, equipment, and vehicle in an organized and professional condition.
• Work independently and collaboratively with Parabit employees, customers, vendors, and subcontractors.
• Participate in scheduled on-call support and respond to after-hours emergency service requests when required.
• Follow OSHA requirements, safe-work practices, customer site rules, and all applicable local and national codes.

• Three to five years of hands-on experience installing, servicing, or troubleshooting commercial access control systems.
• Strong practical knowledge of access control wiring, controllers, card readers, request-to-exit devices, door contacts, power supplies, relays, electric locking hardware, and system commissioning.
• Experience troubleshooting access control issues at the device, wiring, power, network, configuration, and software levels.
• Familiarity with commercial door hardware, including electric strikes, magnetic locks, electrified exit devices, closers, hinges, and related components.
• Experience pulling, terminating, labeling, and testing low-voltage cable in compliance with applicable electrical and building codes.
• Working knowledge of TCP/IP networking, basic IP configuration, and connectivity troubleshooting.
• Ability to safely and confidently use hand tools, power tools, ladders, and mechanical equipment required for field installations and repairs.
• Professional verbal and written communication skills, including the ability to explain technical issues clearly to customers and document work in detail.
• Working knowledge of Microsoft Office and the ability to use mobile applications, dispatch systems, and electronic service forms.
• Valid driver's license…