Case Manager

Job Title

Permanent Housing Case Manager

Full-time

Exempt

Permanent Housing Programs Manager

The Permanent Housing Case Manager provides comprehensive, client-centered case management services to individuals and families experiencing homelessness or housing instability. This role supports participants in securing and maintaining stable housing by applying the Housing First model, coordinating services with community partners, and ensuring compliance with applicable federal, state, and local program requirements. The Permanent Housing Case Manager works collaboratively with internal teams and external agencies to promote housing stability, self-sufficiency, and overall client well-being.

• College education preferred, but not required
• State of Michigan Peer Support Specialist certification strongly encouraged
• Lived experience with homelessness highly valued
• Experience working directly with individuals and families who are homeless or housing-insecure
• Experience supporting individuals with mental health diagnoses, substance use disorders, and/or trauma-related challenges
• Strong interpersonal and written communication skills
• Proficiency with computer software programs and electronic case management systems
• Ability to interpret, apply, and comply with complex government regulations
• Demonstrated ability to problem-solve, negotiate outcomes, and coordinate services across systems

• Attaining and maintaining comprehensive understanding of government regulations concerning the definition of homeless, chronically homeless, and at risk and how they apply to federal, state, and local homeless services programs.
• Understanding and practicing the Housing First model.
• Maintaining relationships with community partners.
• Developing and maintaining relationships with external organizations.
• Coordinating services with community partners.
• Meeting clientele at their primary nighttime residence for initial engagement, assessment, and ongoing case management.
• Transporting and accompanying a clientele to access resources as necessary.
• Conducting monthly in-home visits.
• Maintaining case documentation for each client serviced according to program and agency standards.
• Ensuring all assigned client files meet program and agency requirements.
• Attending team meetings.
• Attending relevant community meetings, expositions and conferences as needed.
• Participating in required initial and ongoing training.
• Completing all permanent housing case management tasks according to program requirements.
• Reviewing and evaluating all cases with program management.
• Assuming other relevant tasks as assigned.

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period.

• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Light to moderate lifting in required.

As appropriate and fiscally reasonable.

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position.

The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains “at-will.”

Community & Home Supports is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.

Send current résumé, cover letter, and references as attachments by email or U.S. Post to:

ATTN:
Human Resources

Community & Home Supports, Inc.

3031 W. Grand Blvd. Suite 470

Detroit, Michigan 48202

Email: resume

(Please reference position title only in the subject line)