Intake​/Low Demand Case Manager

• Base Pay $43,000.00 - $47,000.00 / Year
• Employee Type Full-Time
• Required Degree 4 Year Degree

The Intake/Low Demand Case Manager is responsible for coordinating participant intake, assessment, engagement, and ongoing case management services for individuals entering the Low Demand housing program. This role serves as the primary point of contact for new program participants, ensuring timely admissions, comprehensive needs assessments, service planning, and connection to supportive resources that promote housing stability, self-sufficiency, and overall well-being. The Intake/Low Demand Case Manager utilizes a trauma-informed, housing-focused approach to support participants with complex barriers, including chronic homelessness, behavioral health concerns, substance use, unemployment, and limited engagement with traditional services.

• Conduct program intake, eligibility screening, and admission assessments in accordance with program guidelines and funding requirements.
• Complete all required enrollment documentation accurately and within established time frames.
• Serve as the primary case manager for participants assigned to the Low Demand program caseload.
• Develop individualized housing stabilization and service plans in collaboration with participants, based on identified goals and barriers.
• Provide crisis intervention, de-escalation, and problem-solving support as needed.
• Coordinate referrals for medical care, behavioral health treatment, substance use services, employment support, income/benefits assistance, legal services, and permanent housing resources.
• Maintain regular contact with participants through scheduled meetings, wellness checks, and follow-up appointments.
• Support participants in obtaining vital documents, identification, income verification, and documentation required for housing placement.
• Collaborate with internal departments, community partners, VA staff (if applicable), housing providers, and external service agencies to coordinate participant care.
• Monitor participant progress toward housing and self-sufficiency goals, updating service plans as necessary.
• Facilitate participant transitions into permanent housing, including move‑in coordination and aftercare referrals when appropriate.
• Maintain timely, accurate, and compliant documentation in HMIS, EHR, and other required databases.
• Ensure compliance with program standards, agency policies, confidentiality regulations, and contractual reporting requirements.
• Participate in multidisciplinary team meetings, case conferences, care coordination meetings, and staff trainings.
• Assist with participant conflict resolution, behavioral interventions, and adherence to program expectations using a trauma‑informed approach.
• Support occupancy management goals by ensuring timely admissions, reducing barriers to program entry, and minimizing unnecessary delays in placement.
• Participate in audits, quality assurance activities, and monitoring reviews as requested.
• Maintain professional boundaries and ethical standards in all participant interactions.

• Knowledge of case management principles, housing stabilization practices, and crisis intervention strategies.
• Understanding of Housing First, trauma‑informed care, harm reduction, and person‑centered service delivery models.
• Knowledge of homelessness systems, supportive housing programs, community resources, and benefits systems.
• Ability to engage individuals with complex behavioral health, substance use, and social service needs.
• Strong interviewing, assessment, documentation, and organizational skills.
• Ability to manage multiple priorities, deadlines, and a dynamic caseload effectively.
• Strong verbal and written communication skills.
• Ability to de‑escalate difficult situations and respond calmly in crisis environments.
• Proficiency in electronic case management systems, HMIS, Microsoft Office Suite, and database documentation.
• Ability to work independently while maintaining collaboration with multidisciplinary teams.
• Strong problem‑solving and critical‑thinking abilities.
• Ability to maintain participant confidentiality and exercise sound professional judgment.
• Cul…