SSVF Service Coordinator - Wayne

• Employee Type Full-Time
• Travel 20%
• Manage Others No

Description

SUMMARY

Under direction, the SSVF (Supportive Services for Veteran Families) Service Coordinator shall provide case management services and support to eligible program participants; records and maintains records and documentation as required by the program; performs related duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Provide case management services and assist program participants in accessing supportive services and benefits to promote housing stability.
• Screen and determine program eligibility.
• Conduct a needs assessment with each participant; develop housing stability plans and goals with participants.
• Maintain a caseload of program-eligible participants and establish constructive relationships with them.
• Conduct periodic evaluations and provide regular feedback regarding client’s housing search and service coordination with team members and supervisor.
• Record all program information in the applicable database; maintain file records and documentation as required by the program.
• Conduct outreach in the community, including street outreach to homeless veterans and families.
• Establish relationships with landlords and property management companies for the benefit of program participants.
• Attend community meetings, BNL, and participate in presentations about SSVF program.
• Attend professional development training and activities.
• Maintain and update knowledge through conferences, in-service trainings and seminars.
• Promote positive image of VOA in all communications internal and external to work settings

Additional Responsibilities

• Represent VOAMI in a professional manner when conducting activities in the community and attending community events with community partners.
• Maintain compliance with VOA Michigan policies and procedures
• Ensure that all duties are carried out in a timely and orderly fashion so that VOA Michigan functions in the most efficient manner possible
• Refer all SSVF participants into SSVF funded legal services program (legal sub-grant)
• Complete all relevant job-related trainings both on and off of VOAMI’s Relias system in a timely manner
• Must maintain a valid Michigan Driver’s License and an operable insured automobile for authorized travel
• Must have a driving record that is acceptable to VOAMI’s insurer
• Other duties as assigned

REQUIRED KNOWLEDGE SKILLS, AND ABILITIES

• Bachelor’s degree in social work, human services, related field or equivalent of 3 years’ experience with veterans, homeless populations and/or disadvantaged population.
• Equivalent combination of education and experience to include training received while serving in the military.
• Ability to establish effective relationships with staff, co-workers, outside agencies, and the public.
• Ability to work independently and meet deadlines with minimal supervision.
• Strong interpersonal skills to build relationships with employers and manage employer accounts
• Availability to work a non-traditional schedule that includes holidays, evenings and weekends
• A professional appearance and understanding to others
• Strong organizational skills
• Information technology skills
• Must have skills in the MS Office 2000 Suite or higher (includes WORD, EXCEL, POWERPOINT, EMAIL OUTLOOK and Internet Explorer).
• Ability to work effectively with individuals of varying stability, incomes, skill levels, experiences, and diverse cultures.
• Ability to manage multiple tasks simultaneously
• Ability to speak and write clearly and professionally
• Work diligently to promote professional, productive, and inviting work environment that is consistent with VOAMI’s mission
• Basic knowledge of mental health disorders
• Strong organizational skills.

ESSENTIAL REQUIREMENTS:

Physical Requirements:

The physical demands described here are…