Manager Sterling Heights - Manager

Manager Sterling Heights - Manager Apex People Group

Address Remote

Compensation $50,000.00 - $65,000.00/year

Schedule Full time

Job Type Permanent

Industry Logistics procurement distribution and supply chain

• 3+ years of experience in logistics, delivery, transportation, or operations management
• 2+ years leading teams
• Valid driver’s license and a driving record that meets company insurance requirements

We are a locally owned and operated Amazon Delivery Service Partner based in the Metro Detroit area. We run a fleet of delivery vehicles and a team of professional Delivery Associates completing thousands of deliveries every week. We’re a company built on continuous improvement, operating efficiently, and rolling out change the right way — clearly, professionally, and with our team’s buy‑in.

We’re looking for an Operations Manager to work alongside our General Manager and ownership team. This is a hands‑on leadership role: you’ll run the day‑to‑day operation, lead a team of drivers and dispatchers, own performance metrics, and help drive hiring and strategic improvements across the business. If you like solving problems in real time, coaching people, and seeing your decisions show up in the numbers, this role is for you.

• Lead daily delivery operations: route launch, dispatch oversight, driver check‑ins, and end‑of‑day close‑out
• Supervise and develop a support team of dispatchers/openers/closers and a roster of Delivery Associates
• Support recruiting and hiring: screening candidates, conducting interviews, and coordinating onboarding with our HR partner
• Monitor and improve performance metrics (safety, delivery quality, customer feedback, attendance) using Amazon’s DSP scorecard
• Operate and manage core systems including the Amazon DSP portal, Amazon Flex, Netradyne (driver safety), Geotab (fleet tracking), and ADP
• Coordinate fleet readiness: vehicle assignments, inspections (DVIC), maintenance scheduling, and rental coordination
• Coach drivers on safety and delivery standards; document and follow up on incidents professionally and consistently
• Partner with the General Manager on staffing plans, capacity planning, and process improvements
• Communicate clearly and positively with the team when rolling out changes — explaining the “why,” not just the “what”

• 3+ years of experience in logistics, delivery, transportation, or operations management (last‑mile or Amazon DSP experience strongly preferred)
• 2+ years leading teams — hiring, scheduling, coaching, and holding people accountable with respect
• Comfortable learning and running operational software; experience with Amazon DSP tools, Netradyne, or Geotab is a plus
• Strong communication skills — able to motivate an energetic team and deliver tough feedback constructively
• Data‑driven mindset: you read a scorecard, find the trend, and act on it
• Valid driver’s license and a driving record that meets company insurance requirements
• Availability for early mornings, and flexibility for occasional weekends/holidays as the operation requires
• Ability to pass a pre‑employment background check and drug screen, conducted in accordance with applicable law

This role is based in an active delivery station environment. Essential functions include standing and walking for extended periods, occasionally lifting packages up to 50 lbs, and moving safely around vehicles and loading areas. Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act and Michigan’s Persons with Disabilities Civil Rights Act.

• $65,000 annual salary
• Performance‑based incentive opportunities
• Paid time off
• A leadership team that invests in improvement — yours and the company’s
• Clear growth path in a growing operation (we’re absorbing new delivery territory)

Full-time. Primary schedule is early morning through mid‑afternoon, aligned to route launch and dispatch operations. Some flexibility required during peak season and coverage situations.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for…