Customer Success Manager — Federal Civilian

Who We Are:

Exiger transforms supply chains into a strategic advantage, advancing our mission to make the world a safer and more transparent place to succeed. Our AI platform, 1

Exiger, delivers instant visibility into complex supplier ecosystems, leveraging proprietary data and advanced AI to surface risk, automate compliance, and unlock efficiencies and cost savings that strengthen long‑term resilience. Trusted by 550 global customers, including Fortune 500 companies and U.S. government agencies, Exiger is a recognized, award‑winning leader in supply‑chain AI and a FedRAMP authorized provider to the federal government.

Location:

McLean, VA;
Richmond, VA
Work Environment:
Hybrid

Exiger partners with Federal Civilian agencies operating in increasingly complex environments where supply‑chain visibility, compliance, and operational resilience are mission critical. As our government business continues to grow, we are expanding our Customer Success organization to deepen partnerships with agencies across the Federal Civilian landscape.
Customer Success Manager – Federal Civilian will serve as the primary post‑sale relationship owner for a portfolio of Federal Civilian customers, reporting to the Director of Government Customer Success and responsible for driving adoption, value realization, retention, and long‑term success across Exiger's platform.

• Manage a portfolio of Federal Civilian customer accounts, serving as the primary post‑sale relationship owner.
• Develop trusted relationships with government stakeholders, program leadership, and executive sponsors.
• Lead customer onboarding, adoption planning, and ongoing engagement to ensure successful platform utilization.
• Conduct regular business reviews to communicate customer value, platform usage, key outcomes, and future opportunities.
• Partner with customers to understand evolving mission priorities and align Exiger's platform to support those objectives.
• Monitor customer health, product adoption, and engagement metrics to proactively identify risks and develop mitigation plans.
• Drive customer retention and support successful renewals through consistent engagement and value realization.
• Collaborate with Product, Support, Delivery, Analytics, and Sales teams to resolve customer issues and improve the overall customer experience.
• Advocate for customer needs by communicating product feedback, enhancement requests, and emerging use cases to internal stakeholders.
• Maintain accurate customer activity, account plans, renewal forecasts, and engagement history within CRM and Customer Success platforms.
• Support expansion opportunities by identifying additional customer needs and partnering with Sales on account growth strategies.
• Represent Exiger as a trusted advisor during customer meetings, executive briefings, workshops, and other strategic engagements.

• 3–5 years of experience in Customer Success, Account Management, Technical Account Management, Consulting, Program Management, or other customer‑facing roles.
• Experience supporting Federal Civilian agencies or other government customers.
• Experience managing customer relationships within a SaaS, Gov Tech, or technology‑driven environment.
• Demonstrated ability to build trusted relationships with government stakeholders and executive leadership.
• Strong verbal and written communication skills with experience delivering presentations, training, and executive briefings.
• Experience driving customer adoption, retention, renewals, or success outcomes.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Ability to interpret customer usage metrics and translate data into actionable engagement strategies.
• Bachelor's degree.

• Experience supporting Federal Civilian agencies such as DHS, CBP, FEMA, VA, HHS, Treasury, GSA, or other civilian organizations.
• Familiarity with Customer Success methodologies, customer lifecycle management, and executive business reviews.
• Experience supporting supply‑chain risk, compliance, cybersecurity, fraud, investigations, procurement, or government technology…