Loan Servicing Associate

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

The Loan Servicing/Loan Accounting Payoff Group at Freddie Mac Multifamily is seeking a Loan Servicing Associate to process payoff request for various Multifamily products. The position will be responsible for processing payoff requests for all active Freddie Mac Multifamily securitized loans and balance sheet loan products. Additional duties include calculating default interest on monetary and non-monetary delinquent loans, processing assignment documents, lien releases and PSA Exhibits, addressing inquiries and resolving issues related to payoff requests, working closely with internal business partners to provide payoff quotes and other necessary information, performing other duties as assigned, which may include projects or additional duties as assigned.

This role requires attention to detail, strong analytical skills, and the ability to work collaboratively in a fast-paced environment.

The team is responsible for processing payoff requests for all Freddie Mac Multifamily balance sheet loan products and securitized loans. These activities help to facilitate the corporate mission of liquidity and affordability of the rental housing market. Our success has resulted in Freddie Mac becoming the leader in the secondary mortgage market.

• Act as the primary point of contact for Seller/Servicers during the payoff process.
• Ensure the Seller/Servicers have uploaded the required payoff document in the Document Management System.
• Collaborate with internal teams and external business partners.

• College Degree (Accounting, Finance or Business Degree) or equivalent experience
• 0 - 2 years of experience with loan servicing/mortgage accounting and reviewing loan documents
• Proficient use of Microsoft Office (Excel, Word, PowerPoint)
• Ability to deliver exceptional business results in a team environment
• Strong communication skills (verbal and written)
• Must be highly analytical with strong attention to detail, judgment, critical thinking, and problem solving
• Strong team player
• Must be able to meet tight deadlines on a consistent basis
• Must be organized and able to multitask to meet competing deadlines

• Experience in mortgage banking or related financial services industry.
• Previous experience with processing payoff requests for loans, reviewing multifamily loan documents and Investor Reporting
• Should be highly adaptable and can navigate with confidence in a fast-paced, ever changing environment; should be able to work independently and be a problem solver
• Broad application of commercial/multifamily mortgage standards and principles

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.