Senior Data Center Support Services Technician

Job Summary

Identifies opportunities for others to replace or upgrade server components. Validates cabling, checks network environment build and connectivity, and monitors and assigns work in a ticketing environment while mentoring less experienced technicians. Implements technical solutions, trains on advanced repair techniques, and serves as a technical liaison to resolve resiliency, reliability, and availability risks.

• Identify opportunities for component replacement or upgrade.
• Validate cabling, network build, and connectivity.
• Monitor and assign tickets, mentor technicians, and document solutions.
• Provide subject‑matter expertise and collaborate with technical and non‑technical teams.
• Guide and coach lower‑level technicians on best practices for power distribution, hardware replacement, and network configuration.
• Ensure adherence to SOPs and MOPs for operational data‑center change control.
• Oversee safety, security, and compliance, including health‑and‑safety guidelines and local regulations.
• Coordinate with vendors and contractors to meet SLAs and quality standards.
• Train on advanced fix and repair techniques and conduct continuous improvement activities.
• Collaborate across teams to deliver solutions and provide support for critical objectives.
• Develop, share, and improve procedures to resolve routine and non‑routine issues.
• Engage in continuous learning and stay current with trends and best practices.

• Knowledge of server, storage, and network hardware systems and components.
• Excellent time management and organizational skills.
• Strong teamwork and communication abilities.
• Interest in learning new data‑center concepts and technologies.
• Dependable, trustworthy, able to work independently and in a team.
• Physical ability to lift up to 50 lbs., climb a 9‑ft ladder, stand, walk, and work 10–12 hour shifts.
• Experience with ticketing systems is a plus.
• Willingness to travel as required.
• Client experience is preferred.

• Two‑year or four‑year degree or relevant work experience.
• Two years of data‑center experience; one year of development experience.
• Linux administration knowledge and command‑line proficiency.
• Data‑center networking knowledge.
• Experience in data‑center infrastructure projects.
• Two or more years of structured cabling, copper/fiber, and cable testing.
• Experience with cooling and electrical systems concepts inside a data center.
• Experience repairing Oracle servers is a bonus.

This is a 24/7/365 on‐site position that requires day/night shift work, weekends, holidays, and occasional travel. The role also requires consent for biometric data processing for identity verification and access control.

• Medical, dental, and vision insurance.
• Short‑term and long‑term disability coverage.
• Life insurance and AD&D.
• Supplemental life insurance.
• Health care and dependent care flexible spending accounts.
• Pre‑tax commuter and parking benefits.
• 401(k) savings and investment plan with company match.
• Paid time off with a flexible vacation policy.
• 11 paid holidays.
• Paid sick leave (72 hours at hire, refilled annually).
• Paid parental leave and adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal resources.
• Voluntary benefits including auto, homeowner, and pet insurance.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Oracle will consider qualified applicants with arrest and conviction records pursuant to applicable law.

We are committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation, contact accomm or call 1‑888‑404‑2494 in the United States.

Visa sponsorship is not available for this role.