AI Cloud Operations Technologist

Overview

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• As an AI Cloud Operations Technologist, support the build, configuration, testing, and deployment of AI-enabled workflows for enterprise cloud operations.
• Help implement automation that improves monitoring, service request handling, configuration management, and operational support.
• Support use of cloud service provider native AI capabilities to streamline and secure cloud operations.
• Assist with MCP-enabled integrations that allow models and AI-enabled workflows to interact with enterprise services under appropriate governance.
• Respond to service management requests with accuracy, professionalism, and timely follow-through.
• Document recurring issues, solution steps, workflow patterns, KB articles, and internal user guidance.
• Analyze service tickets, usage metrics, and user feedback to identify process improvement opportunities.
• Support workflow optimization across cloud operations, service management, and enterprise delivery teams.
• Participate in solution testing, validation, troubleshooting, and refinement.
• Help prepare enablement materials, training resources, and best-practice guidance for users and support teams.
• Collaborate with senior team members to ensure solutions are secure, usable, supportable, and aligned with enterprise standards.
• Communicate status, risks, issues, and recommendations clearly to stakeholders.
• Continue building technical depth in cloud operations, automation, AI-enabled workflows, and enterprise service delivery.

• You Have:
  Experience supporting cloud operations, automation, service management workflows, or enterprise technology delivery.
• Experience working with a major cloud service provider environment.
• Experience supporting AI-enabled tools, automation platforms, workflow solutions, or enterprise service delivery capabilities.
• Experience working with service management systems such as Service Now.
• Ability to troubleshoot technical issues and support operational workflows in a structured environment.
• Ability to create clear documentation, KB articles, user guidance, process notes, and technical support materials, and review tickets, usage data, feedback, and process gaps to identify improvements.
• Ability to collaborate with technical and non-technical stakeholders.
• Ability to follow operational, security, and change management processes and pay strict attention to detail.
• Ability to learn new tools quickly and apply technical knowledge to real operational needs.
• Bachelor’s degree.

• Experience with cloud monitoring, incident response, configuration management, or operational automation.
• Experience using cloud-native AI, automation, monitoring, or security capabilities.
• Experience with APIs, integrations, MCP, or enterprise workflow automation.
• Experience supporting change management, governance, approval workflows, or audit-ready operational processes.
• Experience creating training materials, job aids, process documentation, or internal support resources.
• Experience working in consulting, technical support, customer success, cloud operations, or enterprise service delivery environments.
• Possession of strong analytical skills.
• Possession of strong written and verbal communication skills.

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.

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