Operations Manager - Tysons Galleria

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.

At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

The ideal candidate for the Operations Manager role will have a diverse set of responsibilities, including overseeing various operational aspects within the company. Key qualifications for this position include holding a Bachelor’s degree and having a strong working knowledge of the Windows environment, along with proficiency in Excel and PowerPoint. Experience in the luxury sector is preferred. Additionally, this candidate should demonstrate strong project management skills, excellent communication skills, and exceptional interpersonal and organizational skills.

A minimum of 7 years of experience in retail operations is required for this role. Some travel within the region may be necessary.

What are we expecting from you?

Reporting to the Boutique Director, you will be responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies, and procedures to ensure efficiency and compliance. As a member of the Boutique management team, the Operations manager actively participates and contributes to the overall team and the Boutique’s success. As an Operations Manager, one must be a true leader in the boutique, sharing VCA values with the teams and acting as a true Ambassador of the Maison.

In this role, you will:

• Plans, schedules, and ensures effective and timely presentation of all administration, inventory, operations, and logistics within the boutique.
• Ensures proper understanding and execution of all brand guidelines and procedures related to store operations with the team.
• Monitors daily financial aspects of boutique sales, ensuring daily transactions and paperwork are submitted accurately and on time to the corporate office.
• Manages supplier coordination, daily maintenance of the boutique, and supply replenishment.
• Motivates, supports, and develops the Vault team by regularly conducting team meetings and keeping them informed about new projects, upcoming events, and potential issues.
• Manages boutique stock and inventory, ensuring compliance with Richemont guidelines and reporting any potential issues.
• Ensures audit and action plan follow-up, monitoring all aspects of product movement and stock maintenance.
• Trains all new Boutique team members on financial guidelines, operations, and sales processes.
• Pays attention to working conditions and develops action plans to improve them if necessary.
• Responsible for the daily setup and unset of the Boutique for Opening and Closing.
• Collaborates with Richemont security management to enhance security efficiency in the boutique.

More than a role…we recruit for a career!

By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.

Richemont offers a generous compensation and benefits package for eligible employees.