Clinical Specialist Cardiac Rhythm Management - Bismark, ND

Position Description

Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks collaborative candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes, and systems by being accountable, having a voice and taking action. Clinical Specialists are required to be within their assigned territory each day to be available as unscheduled needs arise.

• Technical Support – Successfully completes CRM Field Technical Training (including online and field-based training), performs checks/interrogations of all CRM medical device systems post sign-off, supports implants of all CRM products post sign-off, provides on‑call support as needed on evenings and weekends post sign-off, provides troubleshooting support as requested.
• Operational Support – Assures completion of patient registration and any other required hospital documentation, helps manage consignment inventory and trunk inventory once obtained, provides additional inventory support to meet customer needs, maintains software on programmers throughout the district as directed, assists with managing daily coverage logistics as needed.
• Educational Support – Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed, assists with educating and training new Clinical Specialists and Sales Representatives post sign-off.
• Sales Support – Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer, assists with obtaining customer POs throughout the quarter, has a basic understanding of the competitive landscape, independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives.
• Ongoing Technical Development – Stays up to date on new products, solutions and patient management offerings, completes all assigned training in a timely manner.

• High School Diploma PLUS a minimum 6 years of work experience in healthcare, field sales or related experience utilizing complex mathematics, mechanical concepts, science or computing.
• Associate’s Degree PLUS a minimum 4 years of work experience in healthcare, field sales or related experience utilizing complex mathematics, mechanical concepts, science or computing.
• Bachelor’s Degree PLUS a minimum 2 years of work experience in healthcare, field sales, or related experience utilizing complex mathematics, mechanical concepts, science or computing.

• Thorough working knowledge of medical terminology and the medical device industry.
• Proven ability to build/maintain positive relationships with peers and colleagues across organization levels.
• Strong work ethic in accomplishing objectives of the position.
• Expertise with Microsoft tools & other applications (e.g., ).
• Ability to meet vendor credentialing requirements.
• Excellent customer service skills.
• Excellent interpersonal, written/verbal communication skills.
• Ability to coordinate/participate in numerous tasks/projects in a fast‑paced environment in an organized manner while meeting deadlines.

Frequent required travel to customer clinics, hospitals, and offsite meetings. Personnel must be independently mobile, frequently engage in verbal and written communication, lift up to 40 lbs. from floor to chair/table, stand or walk for up to eight+ hours per day, wear 7‑9 lbs of lead for extended periods in the O.R., use hands to handle or feel objects, tools or controls;

use a mobile phone, PC, keyboard and mouse frequently; bend, stoop, squat and maintain balance; close vision, distance vision, depth perception and ability to adjust focus on a personal computer. Must drive approximately 80% of the time within the assigned territory (valid driver’s license and active vehicle insurance required). 10% minimum travel required.

Medtronic requires unrestricted U.S. work authorization at the time of hire for all roles below principal level. Sponsorship is offered only for principal-level roles and above.

Medtronic is an equal opportunity employer and does not discriminate based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Reasonable accommodations may be made for qualified individuals with disabilities.