Customer Service Analyst II, Replenishment; Onsite: Bentonville, AR

Customer Service Analyst II – Replenishment (Bentonville, AR)

We are seeking a dedicated Customer Service Analyst II to manage customer inventory and drive continuous improvement in our replenishment operations.

• Manage customer inventory (40% of time):
  Monitor, edit, and place orders, maintain inventory planning tools, design item‑level inventory policies, and ensure orders align with lead‑time, demand volatility, and supply constraints.
• Collaboration with cross‑functional teams (30% of time):
  Work with customer buyers, merchandising, sales, demand planning, logistics, and carrier teams to resolve critical issues and keep inventory healthy.
• Communication and reporting (20% of time):
  Create and pull data for reports, maintain stakeholder awareness, participate in customer calls, and provide quarterly updates to customers and internal teams.
• Continuous improvement (10% of time):
  Partner with CI, DDI, IT, and AI to identify and implement process enhancements, conduct post‑mortem analysis, and monitor improvement metrics.

• Minimum Requirements: 2 years of experience in supply chain, customer service, or analytics; proficiency with Oracle, JDA, Logility, EDI, and Excel; willingness to travel 10% of the time.
• Preferred Qualifications: 4 years of similar experience; strong analytical and data visualization skills; ability to quickly learn Niagara systems.
• Competencies: Technical & system knowledge, adaptability, strong communication, customer focus, and problem‑solving.

• Bachelor’s Degree in Business Administration, Economics, Statistics, or related field (required).
• Master’s Degree in a related field (preferred).

Salary range: $71,314 – $103,406 per year.

• Comprehensive benefits for full‑time employees, including health, dental, vision, 401(k) with match, HSA with match, and flexible spending accounts.
• Paid time off (holidays, sick, vacation), parental and caregiver leave, mental wellness support, family benefits, and disability protection.
• Additional perks: pet plans, legal services, identity theft protection, car rental discounts, tuition reimbursement, and college savings plan.

Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, veteran status, or disability in any recruiting, hiring, or promotion practice.