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Front Desk Lead — Customer Experience
Job in
Diamond Bar, Los Angeles County, California, 91765, USA
Listed on 2026-08-22
Listing for:
Premier Swim Academy - Diamond Bar
Part Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Premier Swim Academy - Diamond Bar is seeking a part-time Customer Service Representative Lead to manage front desk operations, ensure accurate information, and escalate parent concerns to the Admin Manager. This role also acts as the primary shift support for front desk staff and as liaison between families, the desk team, and deck leadership.
You will coach team members, monitor check-in flow, and maintain welcoming lobby standards while ensuring accurate enrollment entries in Jackrabbit and
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