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Front Desk CSR Lead - Escalations & Coaching
Job in
Diamond Bar, Los Angeles County, California, 91765, USA
Listed on 2026-08-23
Listing for:
Premier Swim Academy
Full Time, Part Time
position Listed on 2026-08-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Premier Swim Academy is seeking a part-time Customer Service Representative Lead to maintain front-of-house flow and serve as the first escalation point for parent concerns. You will ensure accurate information and timely resolutions and coordinate with the Admin Manager across the lobby, front desk, and viewing room.
The role requires Mastery of Jackrabbit Class and PSA program knowledge, with a minimum 3 months front desk experience. Shift-based, with a warm, humid pool environment.
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