IT Manager - Infrastructure

IT Manager – Infrastructure

The IT Manager – Infrastructure is responsible for managing all departmental processes, including production support, project delivery, staff management, budgeting, and vendor management. The position oversees the organization’s data technology operations and ensures the IT functions meet Service Level Agreements (SLAs) and business operations.

• Contributes to the planning and maintenance of the organization’s data technology operations, including computer hardware, software, and telecommunications.
• Participates in the evaluation, development, and recommendation of solutions specific to the entire organization and to individual departments.
• Coordinates and schedules transitions from existing to new platforms and systems.
• Monitors the organization’s technology needs and selects new solutions.
• Defines and executes strategic and tactical goals, working with leaders to develop technology plans, policies, and procedures aligned with company goals and standards.
• Assists with monitoring the utilization and efficiency of technology.
• Manages daily operational processes.
• Defines and executes staff development plans.
• Mentors and motivates staff.
• Manages departmental budget.
• Manages and executes departmental projects to ensure delivery dates are met.
• Provides status updates to senior IT management and keeps them apprised of departmental status and issues.
• Manages vendors and maintains maintenance agreements with all suppliers.
• This description is not exhaustive; duties may change at any time.

• Minimum Qualifications:
  • 8+ years of experience in SD‑WAN (Palo Alto Prisma), Diverse Internet Providers (Dual DIA), 4G/5G Connectivity, Palo Alto Firewalls (Global Protect), and Cisco Firewalls (VPN).
  • 8+ years of managing large‑scale projects and deployments.
  • 6+ years of managing a team of direct reports.
• Preferred Qualifications:
  • 10+ years of experience in SD‑WAN (Palo Alto Prisma), Diverse Internet Providers (Dual DIA), 4G/5G Connectivity, Palo Alto Firewalls (Global Protect), and Cisco Firewalls (VPN).
  • 10+ years of managing large‑scale projects and deployments.
  • 8+ years of managing a team of direct reports.
• Preferred experience may include a combination of work experience and education.
• Additional Expected
  
  Competencies:
  • Proven people leadership: mentoring, coaching, training, performance goals, reviews, team building, and engagement.
  • Strong knowledge of data‑driven decisions for proactive network monitoring and management.
  • Familiarity with routing protocols (EIGRP, BGP, e‑BGP); VLANs and VLAN trunks.
  • Experience with Cisco 9200/9300/9500 and Nexus 5K/7K.
  • Excellent written and verbal communication skills.
  • Strong business acumen and relationship building.
  • Strong analytical and problem‑solving abilities.
  • Teamwork orientation and outstanding customer/client focus.
  • Strong technical capacity.

• Minimum
  
  Required:
  
  Bachelor’s Degree in Computer Science or related field.
• Preferred: MBA in Computer Science or related field.

Salary range: $ – $ per year

Bonus Target: 10% annual

• Paid Time Off for holidays, sick, and vacation time
• Paid parental and caregiver leaves
• Medical, including virtual care options
• Dental and Vision coverage
• 401(k) with company match
• Health Savings Account with company match
• Flexible Spending Accounts
• Expanded mental wellbeing benefits including free counseling for employees and households
• Family Building Benefits: enhanced fertility benefits for IVF, fertility preservation, adoption, surrogacy, and doula reimbursements
• Income protection:
  Life and AD&D; short- and long-term disability; critical illness; accident plan
• Special discount programs: pet plans, pre‑paid legal services, identity theft, car rental, airport parking, etc.
• Tuition reimbursement, college savings plan, and scholarship opportunities
• And more!

* Los Angeles County applicants only. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and applicable local and state laws.