IT Systems Functional II - PTP

At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.

Consider applying here, if you want to:

• Work in an entrepreneurial and dynamic environment with a chance to make an impact.
• Develop lasting relationships with great people.
• Have the opportunity to build a satisfying career.

We offer competitive compensation and benefits packages for our Team Members.

• Troubleshooting daily operational system issues to define root cause and define temporary/permanent solutions.
• Work with the business to understand and document requirements, determine design and approach, configure, and test various applications to deliver and support business needs.
• Work in fast paced, dynamic environment collaboratively with a cross-functional team and manage minor project implementations.
• On-going analysis of the supply chain process to identify opportunities for process and system improvements, efficiency gains, and cost reduction through the use of various supply chain applications and data mining tools.
• Organize, schedule and run meetings to identify supply chain opportunities and system needs.
  • Interacting with multiple departments including but not limited to IT, Accounting, Finance, Transportation, Customer Service, Planning, Distribution, and Production.
  • Documenting meeting minutes, action items, issues, and risks.
• Documenting requirements, process flows, new functionality, and creation of SOP/training materials.
• Training super and end users on new functionality and process changes.
• Ability to plan, track, elevate, and deliver upon tasks and timelines assigned.
• Available for 24/7 support (scheduled and off hours).
• Review system design approaches to ensure they fully meet the business requirements.
• Write use cases, business rules, and other artifacts such as swim lane diagrams and activity flow diagrams to effectively articulate and represent business processes, desired outcomes, and requirements.
• Produce key documents, both in written and presentation format.
• Excellent problem solver with the ability to keep many driving factors and requirements in focus.
• Monitor and improve process and technology and provide insights into overall status.
• Strong communication and documentation skills, ability to communicate and interact at executive and junior levels.
• End to end Project Management throughout the project lifecycle: including administration, planning, configuration, testing, training, implementation, support, and change management.
• Troubleshooting systemic and operational system issues to define root cause and determine temporary/permanent solutions.
• Work with application vendors to identify and resolve application defects.
• Work with internal and external stakeholder to identify system enhancements and gaps to design and build a sustainable solution.
• Guide other IT resources as needed.
• Proactively identify and address defects/issues independently.

• Minimum Qualifications:
  • 2 Years Experience in Field or similar manufacturing environment.
  • 2 Years Experience in Position.
  • 2 Years Experience managing people/projects.

* experience may include a combination of work experience and education.

• Preferred Qualifications:
  • 4 Years Experience in Field or similar manufacturing environment.
  • 4 Years Experience working in Position.
  • 2 Years Experience managing people/projects.

* experience may include a combination of work experience and education.

This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:

• Lead Like an Owner
  • Makes safety the number one priority.
  • Keeps alert for safety issues and escalates immediately.
  • Effectively prioritizes tasks based on department goals.
  • Shows respect to others and confronts interpersonal issues directly.
  • Prioritizes resolution of customer issues effectively.
  • Responds promptly and honors commitments to internal and external customers.
• InnovACT
  • Makes recommendations to continuously improve policies, methods, procedures, and/or products.
  • Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances.
  • Increases performance through greater efficiency.
• Find a Way
  • Seeks to develop technical knowledge through learning from other experts.
  • Understands interdepartmental impact of individual decisions and actions.
  • Seeks solutions rather than placing blame.
• Empowered to be Great
  • Consistently looks for ways to improve one's self through growth and development opportunities.
  • Communicates clearly and promptly up, down, and across.
  • Communicates effectively to manage expectations.

Additionally, the IT Analyst is expected to demonstrate:

• Analyze and develop solutions addressing customer needs.
• Experience in Business Analysis.
• Overall high degree of professionalism.
• Strong team-oriented interpersonal skills including facilitation and the ability to effectively interface and work with a wide variety of people.
• Must…