Carrier Relations Specialist

Carrier Relations Specialist I

We are seeking Team Members who want to contribute to Niagara's mission of providing the highest quality and most affordable bottled water. This role offers an entrepreneurial environment, lasting relationships, and a satisfying career path with competitive compensation and benefits.

• Serve as the daily operational point of contact for assigned carriers, communicating sourcing needs and collecting required information.
• Track and report carrier Key Performance Indicators to support performance monitoring and compliance.
• Prepare and maintain carrier performance summaries, dashboards, and reports for internal and supplier meetings.
• Support short‑term and tactical sourcing activities by gathering data, validating pricing, and coordinating with carriers.
• Assist with onboarding new carriers by ensuring data accuracy, documentation completeness, and alignment with operational requirements.
• Monitor carrier capacity updates and communicate changes to internal teams.
• Identify basic service or cost issues and, when appropriate, escalate them to the Specialist II or Procurement Manager.
• Collaborate with transportation, planning, and supply chain teams to support daily operational needs.
• Assist in collecting data for procurement projects, sourcing events, and category initiatives.
• Maintain accurate records, documentation, and communication logs to support category management.
• Support process improvement efforts by identifying inefficiencies and proposing simple enhancements.

• Minimum: 0 years experience in the field (experience may include a combination of work experience and education).
• Preferred: 2 years experience in the field (experience may include a combination of work experience and education).

• Proficient in Microsoft Excel, Word, and Outlook.
• Experience with Oracle (OTM) preferred.
• Ability to manage multiple sources of information and make independent and timely decisions.
• Intermediate verbal and written communication skills.
• Attention to detail and accuracy in reporting.
• Team‑oriented; collaborates well in a group and contributes to shared goals.
• Solution‑driven; identifies and solves problems through a high‑volume workload with urgency.
• Ability to analyze basic carrier trends and identify issues.
• Ability to manage multiple tasks and prioritize effectively.
• Works with limited supervision on routine tasks.
• Identifies basic issues and gathers relevant data.
• Provides timely updates on requests and carrier impacts.
• Demonstrates fundamental understanding of industry and category drivers.
• Ability to conduct tactical negotiations.
• Contributes to category management through the execution of assigned tasks.
• Monitors supplier performance metrics and supports corrective action tracking.
• Actively serves as an initial contact for routine supplier questions or issues.

• Minimum:
  Associate's Degree in Supply Chain or Logistics (or equivalent work experience).
• Preferred:
  Bachelor's Degree in Supply Chain or Logistics (or equivalent work experience).

Salary ranges from $71,314.38 to $92,708.69 annually.

Full‑time team members receive a comprehensive benefits package, including paid time off, medical (virtual care options), dental, vision, 401(k) with company match, Health Savings Account with company match, Flexible Spending Accounts, expanded mental wellbeing benefits, fertility and family benefits, life and disability insurance, discount programs, tuition reimbursement, and more.

Niagara Bottling LLC is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status, or disability in relation to recruiting, hiring, and promotion practices.