Quality and Service Solutions Manager

Become part of the excitement.

As a Quality and Service Solutions Manager, you will define, develop, lead, and implement strategic plans that focus on removing customer supply chain inefficiencies through continuous improvement processes, innovation, and application of new and existing supply chain solutions. You will assist the sales organization in the identification, development, presentation and the coordination of projects related to these service solutions with  this role you will:

Educate, coach and support the sales team to understand the cost and value created by service solutions that drive profitable growth and achieve business results

Assist all departments in assessing service performance and business processes, developing projects and plans for improvement, and implementation of supply chain solutions

Participate in joint sales calls with key and strategic customers promoting the Company’s service solutions support through the building lifecycle including building, maintaining and renovating

Work with leadership in various corporate departments and Information Technology (IT) to streamline and enhance new/existing service offerings to the field and customers

Attend meetings, presentations, conferences and trade shows to promote service solutions offerings

Participate in the development and maintenance of metrics and reporting to measure and monitor quality, cost, revenue, and effectiveness of service

Work with manufacturer’s representatives and other third-party vendors to complete customer integrations; maintain knowledge of current and future service offerings within various market segments; use information to educate the branch sales and service personnel on potential (improvement, service and E-business) opportunities

Attend monthly District Steering Committee (DSC) meetings, and assist/participate in Branch Steering Committees with projects as required

What you bring to the table:3 years experience in Sales, Finance, Operations or Customer Service required; 4+ years experience preferred

Prior supervisory experience managing project teams, developing and maintaining project plans and schedules preferred4 year degree or equivalent experience preferred

Knowledge of the wholesale distribution industry

Knowledge of Sales and Marketing processes

Knowledge of operations and corresponding computer systems including SAP and Business Warehouse (BW)
Written and verbal communication skills with the ability to conduct oral presentations to all levels of the organization

Interpersonal skills as an influencer and team player

Strong service orientation

Excellent listening and consultative skills

Strong analytical skills with the ability to accurately and effectively gather, interpret, and report data

Abilities

Ability to work effectively with Company management and evaluate customer needs

Ability to exercise initiative, problem identification, problem-solving, and fact-based decision making

Ability to motivate team members and train and mentor others

Ability to promote and sell service solutions to key stakeholders

Ability to handle multiple projects simultaneously

Work Shift and

Hours:

Monday - Friday, standard business hours

Compensation Details:
The expected base salary for this position is starting at $93,500 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.

The Value of Graybar:

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.

Life Insurance coverage for you and options for your family.

Save on expenses with Flexible…