Front Office Supervisor

Job Description

We are seeking an experienced and dynamic Front Office Supervisor to join our team in Fairmont Fujairah Beach Resort, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and concierge services
• Lead, train, and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for the front office department
• Coordinate with other departments to ensure seamless guest experiences and efficient hotel operations
• Stay informed about local attractions and services to provide personalized recommendations to guests
• Assist in managing department budgets and identifying areas for cost optimization
• Ensure compliance with all safety and security protocols in the hospitality industry

• High school diploma required;
  Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 3 years of supervisory experience in hotel front office or similar customer-facing role
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with a strong customer-focused mindset
• Proficiency in Opera Cloud PMS and Microsoft Office suite
• Demonstrated ability to handle high-pressure situations and resolve conflicts effectively
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Knowledge of revenue management principles and practices
• Familiarity with safety and security protocols in the hospitality industry
• Multilingual skills highly valued, with Arabic, Russian and English fluency preferred
• Adaptability to work in a multicultural environment and understand diverse guest needs
• Enthusiasm for the hospitality industry and commitment to delivering exceptional guest experiences
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.