Claims Specialist

As a Claims Specialist, you are primarily responsible for providing a high level of customer service to all customers and retailer partners using soft skill techniques. You will provide this service daily through receiving and transmitting phone calls from retailers and customers, responding to emails, creating claims, reviewing documentation, monitoring progress queues, and authorizing services to facilitate the repair of furniture.

• Provide daily inbound and outbound communication coverage (phone, email, etc.)
• Manage inbound customer/retailer inquiries and follow‑up relating to entire claim processes (determine coverage, send inspection packets, authorize technicians, order parts, recommend exchanges, administer settlements, and collect complaints).
• Review and monitor open claims and proactively follow up to facilitate claim closure while maintaining high levels of accuracy and customer service.
• Provide timely actions and responses on all communication received from retailers, customers, and manufacturers.
• Receive and review Inspection Packets from customers, determine warranty replacement or denial.
• Offer and facilitate Service Solutions to consumers either out‑of‑warranty or not covered by a protection plan.
• Understand the basics of the retailer portal and be able to provide guidance on claims.
• Process inbound calls – document updates and provide any follow‑up action required.

• Successful understanding and completion of existing training.
• Ability to execute functions necessary for processing of existing claims.
• High School Diploma or General Education Degree (GED).
• Computer and keyboard proficiency.

$17.00 - $17.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One
80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Personal information submitted by California applicants in response to a job posting is subject to One
80’s California Job Applicant Privacy Notice.

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors, or employment agencies (“Recruiting Vendors”). Recruiting Vendors must have a valid written agreement and receive prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions.

Additional information regarding this policy can be found on our careers page.