Account Coordinator

Problem-solvers thrive here. Are you looking for stability, purpose, and a place to grow? Here at Creedence, you don't just support the team - you help protect production and customer relationships.

Creedence Energy Services is a family oriented and safety focused production chemicals company servicing the energy sector. We are a growing company committed to providing the best innovation, technology, and service to our customers. We realize the secret to our success if found in the people we surround ourselves with and the culture we create. If you are looking for a rewarding, long-term career in the energy industry.

Job Title: Account Coordinator

Location
:
Dickinson/Killdeer ND area

Remote Status
:
On-site

Benefits
(eligible the first of the month after your start date):

• Health (single plan 100% paid by company), Dental, and Vision Insurance
• Life and Disability Insurance
• 401k with company match, immediate eligibility
• Paid vacation, sick, and holidays
• All positions are eligible for bonuses
• FRs and PPE provided
• Paid training

Job Summary Oversees field duties and schedules Service Technicians according to needs specified by manager and customer. Provides leadership and guidance to service technicians.

Expectations Expected to design, develop, and implement project plans. Self-motivated, organized, and effective communicator. Excellent communication and customer service skills. Requires no supervision. Delegates work assignments.

Essential Duties – 40% in office, 60% in field (may vary by account)

• Provide strong account leadership through a consultative sales approach with accounts
• Ensure job tickets are generated, accurate, and received
• Resolve issues on assigned job sites and with customers
• Travel to field locations to monitor jobs
• Submit orders for chemical deliveries
• Field customer phone calls and hold customer meetings
• Assist technical team with RFPs
• Routinely sample wells according to monitoring program specifications
• Field calls from customers to consult on chemical related remediation tactics
• Demonstrate competency and knowledge across all customer accounts to provide back up support wherever needed
• Assist with end of month inventory counts
• Track monthly chemical usage/application
• Schedule Service Technicians for weekly assignments
• Conduct H2S testing
• Conduct/supervise advanced testing applications
• Ensure all paperwork/reports are properly completed before submission
• Consult with customers on data from reporting dashboards
• Able to perform all duties of a Lead Field Service Technician, serve as back up for all Field Service Technician duties, and train on all duties assigned to all levels of Field Service Technicians
• Work well independently and as a team
• Other duties or projects as assigned

Supervisory Duties* – No direct reports, but delegates work assignments to Service Technicians. Contributes to developing the company culture and retaining high performers. Not responsible for appraising performance.

Equipment Issued – Laptop, company vehicle

Qualifications

Education/

Experience:

High school diploma or GED required. Minimum of 2 years of oil and gas production chemicals experience. Demonstrated success in customer service and mentoring junior team members. Experience with oil and gas surface and downhole equipment required. Requires basic understanding of production chemical technical challenges.

Certifications/Licenses: None

Driving Requirements: Valid driver’s license required.

Physical Requirements – Lift, push, pull and carry up to 55 pounds chest high. Must be able to reach, push, pull, and grasp with arms and hands. Will require standing, crouching and/or kneeling, sitting, walking, driving and transitioning in/out of vehicles. Must be able to talk, hear, and see.

Required to have the visual acuity to safely and…