Sound Operator - Polar Express Seasonal

Overview Grand Canyon Railway and Warner Bros Productions Presents The Polar Express Train Ride “THE POLAR EXPRESS" and all related characters and elements © & ™ Warner Bros. Entertainment Inc. (s25)” BE A PART OF THE MAGIC!

Are you enthusiastic about Christmas, people, and holiday spirit? Well, the Grand Canyon Railway is now hiring for THE POLAR EXPRESS! The Train Ride at Grand Canyon Railway's Historic Williams Depot is a LIVE, interactive event based on the film by Warner Bros, where we bring the movie to life!

The Sound Operator is responsible for setting up, testing, and operating audio equipment to ensure clear, consistent sound quality throughout The Polar Express experience. This role manages sound levels, cues music and sound effects, troubleshoots audio issues as needed, and supports the seamless execution of onboard entertainment and production elements during the train ride and throughout The Polar Express event.

Position Type: Seasonal

Seasonal Dates: 10/15/2026 to 1/03/2027

Wage: $19.00 an hour + tips!

Schedule: Must be available on

• weekends ( Saturday & Sunday)
• Three addition days between Monday - Friday.

Employee Benefits & Perks:

• Free Grand Canyon Railway Train Tickets!
• Free Employee Run Train Tickets!
• Property Discounts and More!
• MEC (Minimal Essential Coverage)
• Sick Time

FREE Shuttle Service:

• Limited Capacity: 7 People per ride.
  • Employee Shuttle from Flagstaff to Williams and back after shift!

• Fully understand and support Xanterra’s Mission Statement, Cultural Pillars, Community Commitment and Core Values.
• Interact appropriately and patiently with children and adults of all ages, handling children and adults on a one-on-one basis or in large quantities, while maintaining audience control.
• Understand safety practices, including maintaining appropriate physical boundaries and responding to guest emergencies.
• Test speakers, audio quality, and mixing consoles before each show aboard the train.
• Operate sound boards and playback software to trigger music, dialogue, and sound effects in real time.
• Watch and listen to audio feeds constantly to balance volume levels and prevent distortion.
• Troubleshoot and resolve technical or signal issues in a timely manner to minimize impact to the guest experience.
• Effectively communicate with Event & Production Supervisors, using the provided radio and earpiece.
• Prepare train cars for daily train ride to department standards.
• Practice railroad and train safety always while moving about the train, boarding and deboarding, serving and directing passengers.
• Clean up biohazards as necessary.
• Handles stressful situations in a public setting and resolves guest-related issues in a professional and timely manner, offering additional assistance to guests in need.
• Works as a team player, establishes and maintains an effective professional working relationship with co-workers, directors, and other departments, working together in a positive work environment.
• Maintains schedule flexibility, working scheduled shifts to include days, evenings, weekends and holidays. Shifts are 6+/- hours per day.
• Other duties as assigned.

Minimum Qualifications:

• Must be able to demonstrate Strong communication skills with the ability to excel in a live, fast-paced, guest-focused environment while maintaining professionalism and attention to detail.
• Must be able to operate and troubleshoot audio equipment effectively.
• Must be at least 16 years of age.

Preferred Qualifications:

• Previous experience with audio equipment, sound systems, or live events preferred.
• Previous experience with Go button is preferred.

Basic

Competencies:

• Verbal comprehension (Understand oral and written communications).
• Communication skills (provide clear instructions/directions).
• Reasoning skills (problem solving and troubleshooting skills).
• Adaptability:
  Ability to receive and apply coaching, adjust to changing production needs, and remain calm in a fast-paced live event environment.
• Interpersonal Skills (abilities to communicate, collaborate, and build effective relationships with others through empathy, respect, and emotional intelligence).

Physical Requirements:

While performing the duties…