Associate Systems Administrator

The Associate Systems Administrator provides support in the administration and maintenance of the WRHS Microsoft Windows network, email systems, telecommunications, and institutional platforms. This position assists with the installation, configuration, monitoring, and repair of servers, networks, hardware, and software. In addition, the role provides technical support to end users, ensuring reliable operation of communication and information systems across hospital and clinic environments.

Responsibilities include:

• Install, configure, and maintain servers, network equipment, and associated hardware, peripherals, and software.
• Perform daily system monitoring, verifying integrity and availability of hardware, server resources, systems, logs, and backups.
• Create, manage, and monitor user accounts in Active Directory, email, and other institutional systems.
• Perform daily backup operations, including media rotation, recovery tape creation, and off-site storage.
• Apply operating system patches, configuration updates, and upgrades to utilities and services.
• Provide technical, operational, and training support to staff on computer, telecommunication, and network systems.
• Repair or replace faulty equipment such as PCs, printers, phones, cabling, and system cards.
• Set up and relocate users with telephone extensions, voice mail, access codes, and paging systems.
• Investigate and troubleshoot issues, coordinate with departments, and arrange vendor support for hardware/software failures.
• Perform ongoing performance tuning, resource optimization, and hardware upgrades as required.
• Maintain network security through monitoring, policy enforcement, and incident resolution.

Education:

• Associate degree in a computer-rated field or experience equivalent;
  Bachelor’s degree preferred

Experience:

• Minimum 2 years of working experience in technical support, system/network administration, or related IS role.
• Strong understanding of TCP/IP, LAN/WAN technology, and system hardware/software troubleshooting.
• Experience with Vmware vSphere, Microsoft network administration, telecommunications, and end-user support preferred

Occasional call-back for emergencies. This is an onsite role.