Manager of Retail Operations

About The Role

The Manager of Retail Operations leads the retail team at the Theodore Roosevelt Presidential Library, ensuring our stores deliver a welcoming, accessible, and mission‑driven experience for every visitor. This role serves as the frontline supervisor and point of contact for Retail staff, balancing day‑to‑day team leadership with operational execution.

In addition to managing the retail floor, the Manager oversees back‑of‑house functions including inventory management, warehousing coordination, and merchandise support. They work closely with Visitor Experiences and other cross‑functional teams to create a seamless, high‑quality experience across all guest touchpoints.

This position is well‑suited for someone with retail or cultural institution experience who thrives on public engagement, operational excellence, and team leadership. The Manager of Retail Operations reports to the Director of Visitor Experiences.

If you are energized by building a retail program from the ground up, motivated by connecting mission to merchandise, and committed to delivering extraordinary guest experiences, this role is for you.

• Commitment to delivering inclusive, mission‑driven visitor experiences through cultural retail, connecting merchandise to storytelling and place
• Strong interpersonal skills with the ability to lead by example, coach staff, and respond to visitor needs with clarity and professionalism
• Familiarity with point‑of‑sale systems, retail operations software, and visitor service tools such as ticketing or scheduling platforms
• Ability to manage both public‑facing and back‑of‑house retail functions, including inventory management, merchandising, product curation, and basic warehousing tasks
• Strong organizational skills, attention to detail, and ability to balance sales goals, product presentation, and multiple operational priorities in a dynamic retail environment

• Serve as the daily on‑site supervisor for Retail staff, ensuring the store is adequately staffed, well‑presented, and operating smoothly
• Coordinate the opening and closing of retail spaces, including walkthroughs, readiness checks, and end‑of‑day reporting
• Support the scheduling, onboarding, and ongoing training of retail team members, fostering a culture of service and sales excellence
• Assist in resolving guest inquiries, issues, or concerns in a manner that reflects the Theodore Roosevelt Presidential Library’s values and commitment to public service
• Maintain organized, clean, and visitor‑ready retail spaces in collaboration with facilities and operations teams
• Monitor sales floor activity and visitor flow, ensuring accessibility, comfort, and adherence to safety protocols
• Coordinate with Visitor Experiences, Facilities, Grounds, and IT teams to ensure alignment and support for daily operations
• Track and replenish retail supplies, merchandise, and packaging materials to maintain store readiness
• Oversee daily cash handling processes, including POS transactions, cash management, reconciliation, and preparing deposits in accordance with financial protocols
• Manage back‑of‑house retail operations, including receiving, inventory management, warehousing coordination, and product restocking
• Support merchandise planning, product selection, and display in coordination with the Retail and Visitor Experience leadership teams
• Collect and report sales data, visitor feedback, and operational observations to support continuous improvement and retail strategy
• Perform other duties as assigned

Required

• Three (3) years of experience in retail, visitor services, customer experience, or hospitality, including time in a lead, keyholder, or supervisory role.

Preferred

• Experience in retail operations within a cultural, educational, or non‑profit setting
• Familiarity with merchandising, product curation, and visual display
• Proficiency in sales reporting, forecasting, and inventory management systems
• Strong knowledge of POS systems and cash‑handling procedures
• Demonstrated ability to lead teams in delivering mission‑driven, guest‑focused experiences

• Ability to stand and walk for…