City Desk Representative

Employee-Owned. Customer-Driven.

This position will report to:
Chance Hansen

This position will be located in:
Dickinson, ND

This position is posted:
Both Internally and Externally

Flexibility Option:
In Person

The City Desk Representative supports the operation functions of the city desk. Enters orders, fills orders, processes returns, responsible for maintaining a clean, safe and well-stocked City Desk display area, maintains vendor catalogs and price sheets, informs proper departments of “stock outs”, and maintains assigned inventory stock locations.

• Provides customer service functions including, but not limited to, order entry, filling orders, processing returns, expediting, and technical assistance, Will Call, and other functions, as needed.
• Maintains a clean, safe and well-stocked City Desk display area.
• Displays specials and other promotion items to sell.
• Maintains vendor catalogs and price sheets.
• Informs proper departments of “stock outs”, inventory discrepancies and other inventory problems or concerns.
• Maintains assigned inventory stock locations making sure the material put away has the correct locator and the shelves are kept neat and orderly.
• Abides by all safety requirements including wearing the required PPE gear.

• Participates in the marketing planning and strategizing for Border States product lines, as needed.
• Participates in the implementation and success of marketing plans, as required.
• Attends sales meetings as required and keeps current on new products and applications.
• Assists with receiving, shipping and other warehouse associate functions, as required.
• Ensures all batched managed material is labeled accurately and inventoried, as needed.
• Performs other duties as assigned by supervisor or designate.

• Minimum of a 2-year business/trade degree preferred or the equivalent in work experience.
• Minimum of 1 year of prior warehouse, city desk, and/or sales experience with good knowledge of electrical products or systems preferred.
• Requires the ability to read, write, and speak in English.
• Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel and Word), internet, email, and SAP software.

• Excellent interpersonal, written, and verbal communication, reading skills
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.

Lift and carry requirements (weight and frequency):

Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

Lift from Floor to Waist:

• than 10 lbs.
  
  - Occasionally
• 10 to 25 lbs.
  
  - Occasionally
• 26 to 50 lbs.
  
  - Occasionally
• 51 to 75 lbs.
  
  - Occasionally
• 76 to 100 lbs.
  
  - Occasionally
• 101 + lbs.
  
  - Occasionally

Above Waist Lift:

• than 10 lbs.
  
  - Occasionally
• 10 to 25 lbs.
  
  - Occasionally
• 26 to 50 lbs.
  
  - Occasionally
• 51 to 75 lbs.
  
  - Occasionally
• 76 to 100 lbs.
  
  - Occasionally
• 101+ lbs.
  
  - Not at all

Unilateral Carry:

• than 10 lbs.
  
  - Occasionally
• 10 to 25 lbs.
  
  - Occasionally
• 26 to 50 lbs.
  
  - Not at all
• 51 to 75 lbs.
  
  - Not at all
• 76 to 100 lbs.
  
  - Not at all
• 101+ lbs.
  
  - Not at all

Bilateral Carry:

• than 10 lbs.
  
  - Occasionally
• 10 to 25 lbs.
  
  - Occasionally
• 26 to 50 lbs.
  
  - Occasionally
• 51 to 75 lbs.
  
  - Occasionally
• 76 to 100 lbs.
  
  - Not at all
• 101+ lbs.
  
  - Not at all

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Not at all
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Continuously
• Bending/Stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Occasionally
  - Reaching (extending arms in any direction) - Frequently
• Crouching/Squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Frequently
• Repetitive Motion (substantial movement (motions) of the wrists, hands, and/or fingers) - Occasionally
• Trunk Rotation (movement in any…