Mitigation Technician

Mitigation Technician

Come be a part of our expanding company, which now includes a location in Dickinson! Arrow Service Team is growing and we're looking for a full-time Mitigation Technician!

If you're looking for a fast-paced, team-driven environment with a new challenge every day and the opportunity to help people during difficult situations, a career in the restoration industry may be the perfect fit for you. Arrow Service Team offers strong opportunities for career growth and advancement within both the department and the company.

Arrow Service Team is a leader in the disaster restoration industry in North Dakota, based out of Bismarck. We have built our heritage one project at a time, establishing a reputation for performance, integrity, and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms, or other disasters, we deliver on our promise to provide extraordinary care while serving people in their time of need!

Our passion for quality & customer service drives everything we do.

We are looking for a positive, empathetic, and punctual individual that possesses an urgency to help people get their lives back to normal following a disaster.

Normal working hours are from 7:30am to 5pm (with some flexibility) Monday through Friday. Individual must have the on-call ability to respond to occasional emergency calls which primarily result from water loss and flooding. After hours on-call status is on a rotating weekly schedule (approximately every 6 to 8 weeks currently) and includes on-call pay (time and a half), an availability bonus, and a per site visit bonus!

Duties in this position include water removal/extraction, demolition of damaged property, documentation, as well as equipment setup and project monitoring. You will be working in a team environment and under instruction of a lead. Arrow provides and assigns company vehicles (typically a box truck) with the power tools necessary to complete carpentry jobs. Basic individual hand tools are employee provided.

Initial training is in Bismarck ND with our experienced mitigation team and will gravitate towards Dickinson ND. Estimated training is 2 weeks but depends on overall progress. Hotel room is covered and a nightly per diem is provided.

Primary

Job Responsibilities:

• Receive and review work/job orders every morning.
• Ensure work vehicle (box truck or van) is properly stocked with necessary supplies and equipment needed for the day.
• Finding and stopping the water source.
• Water extraction.
• Setting up air moving, drying, dehumidifying, and/or specialty equipment.
• Moving items (personal property) to prevent further damage.
• Demolition – Removal and disposal of wet/damaged building materials.
• Gathering of samples (such as carpet, carpet pad, baseboard, casing, flooring, drywall, paint, etc.).
• Documentation of damage such as photographs (pre-existing damage, pre and post work), moisture meter readings, secondary damage, scoping, etc.).
• Obtaining Drying authorization and collecting deposit.
• Final job walk and clean-up (checking for nails, screws, staples, forgotten samples, etc.).
• Maintain and clean equipment.

Experience and Skills:

• Experience in mitigation, carpet cleaning, or restoration work preferred but not necessary. Willing to train the right person.
• Experience working from a work van or box truck a plus.
• Effective and professional communication skills with teammates and management.
• Excellent customer service skills including the ability to show empathy.
• Positive attitude and willingness to learn.
• Basic math skills.

Physical Demands:

• Lift (constantly) 5-15 lbs., lift (frequently) 15-50 lbs.
• May involve significant standing/walking/ pushing/pulling.
• Occasional climbing (ladders, etc.), balancing, crouching, frequent stooping, reaching, kneeling, and handling.
• Ability to work in confined spaces.
• Exposure to weather with temperatures ranging from mild to moderate cold/heat.
• Exposure to noise levels ranging from moderate to loud from occasional to frequent.

Pay:

• Starting wage negotiable but largely depends on experience, diversity of skillsets, industry knowledge, and ability (DOE).
• Increased hourly wage (hazard pay) based off job classification and PPE (personal protective equipment) requirements. Examples include mold, trauma, sewage, etc.
• 90-day review (potential for wage adjustment).
• Annual reviews scheduled thereafter within department review cycle (potential for wage adjustment if applicable).
• On-call emergency after hours pay (time and a half, an availability bonus, and a per site visit bonus) once deemed eligible to participate, per occurrence, and within a rotating schedule.
• Eligible for over-time pay.

Benefits:

• Paid Vacation
• Profit Share
• 6 observed paid holidays
• Health Insurance
• Dental and Vision Insurance
• Life Insurance
• 401(k) (with a set matching percentage)
• Fully paid training

Schedule:

• 40 to 45 hours per week, Monday through Friday, typically 7:30am through 5pm. Occasional 6:30am starts to accommodate travel distance outside of the…