Member Service Representative; Overnight

Member Services Representative (Overnight)

Full Time, Part Time, Hourly |

Location:

3410 Gulf Fwy Dickinson, TX 77539 |

Reports to:

Assistant General Manager

We are looking for a Member Services Representative who is responsible for providing exceptional customer service to our club members and staff for the overnight shift at Crunch Fitness - Undefeated Tribe.

As a Member Services Representative at Crunch, you’ll be the face of the club, creating a warm and welcoming environment for every member and guest. You’ll assist with membership sales, check‑ins, and product promotions while delivering exceptional customer service and consistently meeting service level expectations. From answering phones and managing front desk operations to supporting club cleanliness and promoting programs such as group fitness and tanning, you’ll ensure every interaction reflects our commitment to excellence.

This role also includes maintaining accurate procedures, supporting new member enrollments, and helping keep the club "grand‑opening ready" every day.

You are an optimistic person who naturally persuades, enjoys clear verbal instruction, and finds harmony in a collaborative environment. You thrive on variety and multitasking, communicate with detail and in quick bursts, and prefer tidy, organized work spaces. You value direction, rules, and structure, and with experience you develop skills based on history.

• Greets all members & guests with a smile and enthusiasm, consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail, and tanning product sales
• Promotes membership privileges including tanning, group fitness, small‑group training, and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and Crunch One Kickoff standards
• Checks in all members and guests in accordance with company procedures, resolving any check‑in issues promptly
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facilities, services, programs, and schedules/hours of operation
• Maintains a clean and organized work area
• Can navigate all stations of the front desk area, including check‑in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand‑opening ready facility
• Performs opening and closing checklists and duties

• Minimum 1 year of experience in a service‑oriented position preferred
• Ability to communicate effectively and demonstrate proficiency in reading and writing
• Strong customer service orientation
• CPR/AED certification required (can be obtained within 30 days of hire)

• Must be able to lift or move up to 50 lbs
• Physical effort required for daily duties includes prolonged standing and walking

• High school diploma or GED required

No travel required

• PTO
• Subsidized health insurance coverage (health, dental, vision) for full‑time positions
• Basic Life and AD&D
• HSA
• Short‑term disability
• Free gym membership

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Please note that Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.