Client Specialist

Steve Pronko Jewelers is a trusted, family-owned jewelry store serving Northeastern Pennsylvania. We specialize in bridal jewelry, custom design, repairs, and exceptional client service. As we continue to grow, we're looking for someone who is flexible, resourceful, and ready to help wherever needed.

We're seeking a full-time Client Specialist to provide an outstanding in-store experience while supporting multiple areas of the business. This role is ideal for someone who can adapt quickly, wear multiple hats, and confidently shift priorities in a fast-paced environment.

• Welcome clients and guide them through jewelry, bridal, custom, and gift purchases.
• Build relationships through exceptional customer service and product knowledge.
• Process sales, special orders, and service requests.
• Coordinate repairs, remounts, and watch services.
• Maintain merchandise displays and store presentation.
• Support store events, promotions, and the growth of our Reclaim division.
• Assist with operational and administrative tasks as business needs evolve.

• Strong communication and relationship-building skills.
• Customer-focused with a positive, solutions-oriented attitude.
• Comfortable adapting to changing priorities and responsibilities.
• Retail, sales, luxury goods, or jewelry experience preferred but not required.
• Detail-oriented, dependable, and team-oriented.
• Available to work weekends and peak retail seasons.
• High school diploma or equivalent required.