Relationship Banker

Overview

Position Title: Relationship Banker

Business Unit: Retail

Reports to: Varies Based on Assignment

Primary Office

Location:

1601 Main Street, Dickson City, Pennsylvania 18447

The incumbent is expected to develop proficiency in basic consumer banking transactions, account servicing, and lending. The role includes executing branch leads at the direction of the Manager, ensuring consistent execution of customer transaction requests, and identifying opportunities to convert transactions to qualified sales or referral leads. The incumbent will adhere to all FNB policies, procedures, strategies, and Core Values. This position may require working at various locations within the market.

• Promote the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling. Make appropriate recommendations in selling and cross-selling Bank products and services. Identify and achieve individual weekly sales/referral goals set by the Branch Manager. Incorporate FNB digital products and services into customer interactions.
• Use FNB approved branch technology to input and maintain effective data quality for all referrals, customers, and applicants. Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Perform routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Perform other related duties and projects as assigned.
• All employees have the responsibility and accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position: High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position: 0

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures consumer products and services
• Sales and customer service skills

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position: Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions Beyond Traditional Office Work: N/A

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements.

FNB provides all applicants and employees a discrimination and harassment free workplace.