CSR​/Dispatcher & Inventory Assist

Customer Service Representative / Dispatcher / Inventory & Warehouse Support

Clark Heating & Cooling – Dickson, TN

Clark Heating & Cooling is looking for a dependable, organized
** CSR / Dispatcher
** who can provide excellent customer service, coordinate our field technicians, and assist with inventory and warehouse operations.

This is a versatile position for someone who is comfortable answering phones, scheduling and dispatching technicians, working in computer systems, and helping with inventory and warehouse needs.

What You'll Do:

Customer Service

• Answer incoming customer calls professionally and provide excellent customer service
• Schedule service calls and appointments
• Gather accurate information from customers and enter it into the system
• Respond to customer questions and communicate appointment updates
• Maintain accurate customer and job records
• Provide follow-up communication when needed

Scheduling & Dispatching

• Schedule and dispatch HVAC technicians to service calls
• Monitor the daily schedule and make adjustments as priorities change
• Communicate with technicians throughout the day regarding job status, scheduling and customer needs
• Help prioritize emergency and urgent service calls
• Coordinate technician availability, location and workload
• Keep customers informed of technician arrival times or schedule changes
• Update job statuses and technician information accurately in the system
• Work closely with management and field teams to keep daily operations running smoothly

Inventory & Warehouse Support

• Assist with receiving and tracking HVAC parts, materials and equipment
• Enter inventory information accurately into company systems
• Help with purchase orders, receipts and inventory transactions
• Assist with cycle counts and maintaining inventory accuracy
• Help identify and correct inventory discrepancies
• Keep parts, materials and warehouse areas organized
• Assist with technician truck stock and material needs
• Help ensure technicians have the correct parts and materials for scheduled jobs
• Communicate with technicians and management regarding parts or equipment shortages
• Assist with other warehouse and inventory responsibilities as needed

Systems & Computer Skills

Experience with
** Service Titan and/or Sage is highly preferred**, especially for scheduling, dispatching, customer records and inventory management.

However, we are willing to train the right candidate who has worked extensively in
** similar dispatching, CRM, ERP, inventory or field-service management systems**.

Candidates should be:

• Comfortable working in multiple computer systems throughout the day
• Accurate with data entry
• Comfortable with Microsoft Office, including Excel
• Able to learn

The ideal candidate would be an experienced customer service representative / dispatcher that is comfortable with stepping away from their desk to assist with inventory and warehouse operations.

Compensation details: 16-18 Hourly Wage