Service Engineer

Why Join Our Team

We are at the forefront of cutting‑edge security innovation, specialising in the design, installation, and support of advanced surveillance and integrated site protection systems. Our mission is to deliver intelligent, reliable, and affordable security solutions that safeguard high‑profile environments. By combining proprietary systems with best‑of‑breed technologies and meticulous project management, we deliver fully integrated, turn‑key solutions tailored to each unique site.

As a Systems Engineer, you will provide exceptional engineering services across system maintenance and service delivery for CCTV, Access Control, and Intruder Alarm systems. Your duties include taking full ownership of engineering service activities, planned and preventative maintenance, and responding to technical call‑outs. You will coordinate between internal teams and customers, maintain accurate paperwork and billing records, and support the Services and Maintenance Team by offering your expertise on technical faults.

Participation in the on‑call rota for 24/7 engineering support is required.

• Collaborate with customers, project management teams, and internal stakeholders to develop and deliver system requirements and solutions.
• Manage system maintenance tasks and monitor all installed systems and infrastructure.
• Ensure solutions and services meet or exceed customer expectations.
• Complete all project and service‑related documentation to meet business timelines and operational standards.
• Adhere to Johnson Controls procedures and Health & Safety policies.

• Strong experience in integrated enterprise‑level systems, including CCTV, Intruder Alarm Systems, Perimeter Detection, Access Control, and Video Intercom Systems.
• Hands‑on experience with technologies such as Genetec, Gallagher, Milestone, FLIR Latitude, Pro Watch, and Commend.
• Experience with high‑end CCTV cameras (Bosch, Axis, Optical/Thermal imaging).
• Experience with Grade3 Intruder Alarm installations (Galaxy, Texecom, and peripherals).
• Familiarity with Senstar Omnitrax/Fibre Patrol and Fibre Optic systems (desirable but not essential).
• Must be able to achieve and maintain government‑level SC clearance.

• Willing to travel and spend time away from home.
• Self‑motivated with a positive, customer‑focused attitude.
• Proven ability to deliver high‑quality customer engineering services.
• Reliable and capable of working both autonomously and as part of a team.

At Johnson Controls, we offer a challenging and dynamic environment where you can grow your expertise and contribute to a world‑leading organization. Join us in shaping the future of engineering services and delivering innovative solutions that create a safer, smarter, and more sustainable world.