Front Desk Associate; Per-diem -HD District Heights, MD & Columbia Heig

The Front Desk Associate role is an opportunity for the right candidate to apply professional and personal skills by engaging with families to provide a welcoming, first‑class experience. The role requires an organized, dynamic individual who can carry out front‑desk functions and manage administrative tasks for the medical team while aligning with the mission, vision, values, and culture of PM.

• Greets families professionally both in person and on the phone.
• Answers patient/family questions to the best of his or her ability or seeks clarification and instruction when needed.
• Exhibits empathy and active listening in difficult interpersonal situations.
• Supports patient‑care quality initiatives as directed.
• Coordinates escalations and urgent issues to ensure timely and complete resolutions.
• Collaborates and communicates with site leadership to facilitate management of complex patient issues.
• Employs PM Pediatric Care’s core values to help patients, families, and team members navigate PM systems before, during, and after a visit.
• Monitors and manages patient flow throughout the waiting and registration process, including assisting families with initiating the self‑registration process.
• Stays aligned with all distributed education to keep current on workflows, responsibilities, and technology.
• Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance.
• Manages and acts upon all incoming patient documents, mail, and correspondence using proper documentation and storage procedures.
• Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines.
• Performs opening and closing duties, including organizing, stocking, sanitizing, and reconciling.
• Executes other duties as assigned.

• Team player who can function independently in a fast‑paced environment.
• Intermediate skills with Microsoft Office Suite.
• Ability to work flexible work schedules based on office needs; at times, may require travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.
• Ability to calculate simple figures such as adding receipts, counting cash drawers, or giving change.
• Outstanding time management, organizational, and critical‑thinking skills.
• Superior situational awareness and ability to react to urgent situations.
• Prior experience in a healthcare environment and knowledge of medical insurance preferred.
• Socially perceptive and ability to relate to children and to how they interact with their families.
• Comfortable with routinely shifting demands.
• Ability to navigate multiple computer systems.
• Prior front‑desk, concierge, customer service, or hospitality experience preferred.
• High school diploma or GED.

The salary/rate range is $17–$28 per hour.

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.