District Manager, Management

The District Leader is responsible for building and developing a high-performing retail operations team by recruiting top talent, delivering consistent training, and providing clear, results-driven leadership.

This role oversees the overall operations of multiple Royal Farms stores, ensuring excellence in customer service, food quality, people development, food safety, store cleanliness, budget compliance, and profitability. The District Leader fosters a culture of accountability, recognition, and continuous improvement across all assigned locations.

• Build and maintain a high-performing team by actively training, coaching, and developing Store Leaders and their teams.
• Deliver timely and constructive performance feedback to drive individual and team growth.
• Provide resolution-focused guidance in all Employee Relations (ER) matters and proactively support Store Leaders in addressing employee concerns.
• Lead district-level succession planning efforts by identifying high-potential talent and creating development plans to prepare future leaders.
• Establish and maintain a strong talent bench by developing Training Store Leaders and leveraging them to support onboarding, hiring, and growth needs across the district.
• Partner with HR and senior leadership to forecast staffing needs and practically address talent gaps through internal development and external recruitment strategies.

• Drive consistent operational excellence across all locations by implementing strategic initiatives and ensuring alignment with brand standards.
• Maintain high standards in food quality, safety, cleanliness, and merchandising through regular store consults, audits, and hands-on coaching.
• Promote a culture of accountability and customer service excellence by partnering with Store Leaders to develop and execute targeted action plans.
• Leverage KPIs and operational data to monitor performance, identify trends, and guide decision-making across the district.
• Translate corporate goals into actionable, location-specific plans and support execution through store visits and capability-building.
• Champion continuous improvement by identifying inefficiencies and implementing best practices to enhance operational performance.
• Ensure staff have the tools, resources, and working equipment needed to operate safely and effectively by following up on open work orders, addressing safety concerns, and escalating unresolved issues as needed.
• Stay current on all new and updated company policies, procedures, products, and peratina; processes by regularly reviewing SOPs and training materials.
• Ensure timely communication and implementation of updates across all stores, supporting Store Leaders in translating changes into daily operations.

• Partner with Store Leaders to analyze performance, manage budgets, and foster a culture of financial ownership focused on CGM profitability, cost control, and strategic decision-making.
• Monitor key performance indicators (KPIs) and leverage data to identify trends, diagnose issues, and adjust strategies to meet or exceed financial goals.
• Conduct regular business reviews and consults to assess financial health, optimize labor and inventory, and implement targeted action plans.
• Lead district-level financial planning and forecasting, aligning resources and initiatives to maximize revenue and control costs.

• Support a consistent and positive customer experience across all locations by helping Store Leaders uphold service standards and address issues promptly.
• Monitor customer feedback and participate in the resolution of escalated complaints through the company's…