Client Service Associate​/Sr. Client Service Associate

Client Service Associate / Sr. Client Service Associate

Location:

Deer Park, NY – On-site

Base salary range: $70,000 to $80,000 (exclusive of bonuses and benefits). All positions also have a full salary grade range of $51,450 - $84,000.

This role delivers personalized support to help clients achieve their financial goals, fostering trust and long‑term relationships while supporting key operational functions of the advisory team.

• Reception & Office Support
  • Greet clients and maintain a clean, welcoming office environment.
  • Schedule meetings with product vendors and sponsors.
  • Manage and distribute mail, coordinate overnight deliveries.
  • Order office marketing materials and printer supplies; coordinate maintenance with vendors and technology teams.
• New Client Onboarding
  • Ensure accurate completion of paperwork and system setup for prospects and new clients.
  • Follow up on transfer of funds from surrendering companies.
  • Maintain the CRM database and client files, including filing, copying, and data input.
  • Research and resolve issues with Broker/Dealer, WEG Operations, and vendors.
  • Record incoming assets using the appropriate blotting tool.
• Client Relationship Management
  • Engage with clients to understand their personal history and financial needs.
  • Prepare account transactions (trades, deposits, withdrawals, RMDs).
  • Communicate with clients to clarify requests, resolve issues, and manage processes such as death claims.
  • Collaborate with clients’ tax or legal counsel on client matters.
• Client Review Preparation & Follow‑Up
  • Gather client data and assist in preparing materials for client meetings and reviews.
  • Conduct tax research, including 1099s.
  • Complete review follow‑up actions for clients.
• Industry, Product & Company Knowledge
  • Apply knowledge of WEG’s Suitability Guidelines, operational processes, and sales model.
  • Demonstrate familiarity with financial terminology and a wide range of products (annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, hedge funds, charitable giving practices).
  • Attend client‑services and company educational events, and vendor presentations as needed.
• Team & Corporate Support
  • Mentor and train Client Service Associates.
  • Assist advisor team operations to streamline processes.
  • Complete operational projects to support enhancements and changes.
  • Communicate process and sales updates to the team.
  • Participate in WEG sessions (Micro Monday, ATO Answers, Client Service Community, Round Table LIVE).
  • Manage vendors according to Service Level Agreements; take on other projects and duties as assigned.

• Bachelor’s degree (or equivalent experience) in business, finance, economics, or a related field.
• Minimum of 3–5 years of industry experience.
• FINRA Series7 and
  66 (or Series
  63 and
  65) required.
• Custodial experience required (Charles Schwab or Fidelity).
• Proficiency in Microsoft Office Suite and Salesforce.
• Experience with Workday preferred.
• Excellent oral and written communication skills.
• Ability to work with deadlines, be flexible under pressure, and prioritize work.
• Demonstrated ability to train new employees.
• Flawless data recording in Salesforce.
• Strong relationship‑building with internal and external clients.
• In‑depth knowledge of WEG’s sales model and industry best practices.
• Commitment to collaboration and WEG’s values and brand initiatives.

• Training and professional development.
• Medical, dental, and vision coverage (available to full‑time employees and families).
• Health Savings Account (HSA) with employer contribution;
  Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses.
• Life and AD&D insurance – employer paid and voluntary options.
• Short‑term and long‑term disability, workers’ compensation – employer paid.
• 401k with match and profit sharing.
• Wellness programs and resources.
• Voluntary benefits, including pet insurance.
• 18 days of paid time off (PTO), accruing annually (25 PTO days after 4 years of service).
• 12 paid holidays each year (10 predetermined and 2 floating days).
• Paid parental leave and paid caregiver leave (available after 6 months of tenure).
• Tuition, licensing, and other credential reimbursement (available after meeting service requirements).

We are an Equal Opportunity Employer, including disabled and veterans. This organization participates in E‑Verify.

All AI‑supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness.

This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, use the telephone, and use computer systems.