Sales Support – Parts Distribution

Job Description

Salary Range: $52,500-$55,000.

This critical position is responsible for providing excellent customer support and satisfaction within the Service Support area of Parts, responding to customer inquiries and resolving customer issues.

• Bachelor’s Degree preferred; if not, a High School Diploma or GED is required with two years of related experience.
• One year of experience in an industry-related field is preferred (e.g., Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) or a similar job function.
• Experience in an Administrative Support role is preferred.
• Ability to provide high-volume levels of customer support.
• Strong computer skills, especially in Microsoft Word and Microsoft Excel.
• Demonstrated problem‑solving skills.
• Strong attention to detail.
• Solid team player with a collaborative nature.
• Ability to multitask and handle multiple transactions.
• Ability to work effectively in a fast‑paced environment.

• Conduct parts order entry and form entry as directed per established standards.
• Determine correct billing requirements to fulfill requests accurately and timely.
• Research parts accurately and consistently per established standards.
• Reconcile requests for parts order follow‑up and escalates as required.
• Conduct required parts research through applicable Parts Pages, Bills of Materials, Installed Base and related locations under the direction of supervision.
• Act as Customer Champion by providing dedicated support and order status reports directly to key customer contacts and account managers.
• Attend and/or conduct peer‑to‑peer training as appropriate.
• Build relationships with customers based on respect and service with professionalism and proper etiquette.
• Practice follow‑up with customers on all research or responses to expedite requests.
• All other duties as assigned by leadership.

• Competitive base salary with bonus potential.
• Comprehensive benefits including medical, dental, vision, matching 401(k), company‑paid basic life insurance, wellness programs, and paid vacation.
• Career ladder with advancement opportunities.
• Set schedules with no mandatory weekends.
• Team atmosphere with excellent peer support.