Customer Service Representative

Company Description

Cardinal CT is a service-focused organization committed to delivering reliable, high-quality support to customers in a variety of settings. The company values clear communication, responsiveness, and a collaborative approach to problem-solving. Team members are encouraged to take initiative, learn continuously, and contribute to a positive customer experience. Cardinal CT offers opportunities to grow skills in customer relations, operations, and service delivery while working in a supportive environment.

The Customer Service Representative is a full-time, on-site position based in Dixon, CA. In this role, the representative responds to customer inquiries by phone, email, and in person, providing accurate information and timely assistance. Daily responsibilities include resolving issues, processing requests and orders, documenting interactions in company systems, and following up to ensure customer needs are met. The role also involves coordinating with internal teams to address service or product concerns, maintaining up-to-date knowledge of company offerings, and adhering to established policies and procedures.

The representative is expected to contribute to a professional, respectful workplace and consistently support a positive customer experience.

• Ability to deliver high-quality customer service and support, focusing on Customer Service, Customer Support, and Customer Experience.
• Experience working in roles similar to Customer Service Representatives, with an emphasis on maintaining strong Customer Satisfaction.
• Strong communication skills, including clear verbal and written communication, active listening, and professional phone and email etiquette.
• Proven problem-solving abilities, with attention to detail, sound judgment, and the ability to manage multiple inquiries efficiently.
• Comfort with basic computer applications and customer management systems; ability to learn new tools and processes quickly.
• Demonstrated reliability and time management skills, with the ability to work on-site in Dixon, CA on a regular schedule.
• Previous experience in a customer-facing or call center environment is preferred but not required.
• High school diploma or equivalent; additional training or coursework in customer service or business is a plus.