Product Support Technician

Raynor Corporate Drive Campus
200 E Corporate Dr
Dixon, IL 61021, USA

Position Summary /

Essential Functions:

• Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
• Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
• Understands electrical drawings and schematics
• Communicate with general contractors, designers and architects
• Work with Engineering to develop installation solutions
• Performs other duties as required

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:

• Working knowledge of Microsoft Office
• Quantitative skills and mechanical aptitude
• Personal accountability for department/company improvement
• Excellent verbal and written communication skills
• Ability to interact with other departments
• Good organizational skills
• Strong problem solving and decision making skills

Core Values

• Deliver Service
• Be Positive
• Be a Team Player
• Show Integrity
• Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

• 401(k) with company match
• Health insurance
• Vision insurance
• Health Savings Account (HSA)
• Voluntary Life Insurance
• Employee Assistance Program
• Wellness Program
• Paid holidays
• Paid time off

High School or better.

1-3 years:
Work experience in door installation and Auto CAD is a plus but not required.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.