Product Support Technician Job Dixon area,Illinois USA,Trades / Skilled Labor

Position Summary / Essential Functions:

Respond to daily phone calls, faxes and emails from customers, departments within Raynor, and consumers
Answer technical questions and troubleshoot difficult installations. Provide door information to customers such as springs, headroom, side room clearances, trussing, door loads, etc.
Understands electrical drawings and schematics
Communicate with general contractors, designers and architects
Work with Engineering to develop installation solutions
Performs other duties as required

Knowledge, skills, abilities, competencies, relevant work experience, licenses, certifications, physical requirements, or screening examinations required:

Working knowledge of Microsoft Office
Quantitative skills and mechanical aptitude
Personal accountability for department/company improvement
Excellent verbal and written communication skills
Ability to interact with other departments
Good organizational skills
Strong problem solving and decision making skills

Core Values

Deliver Service
Be Positive
Embrace Family
Be a Team Player
Show Integrity
Have Grit

Job Type: Full-time / Hourly

Pay: $22.00 - $30.00

The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits:

401(k) with company match
Dental insurance
Health insurance
Vision insurance
Health Savings Account (HSA)
Voluntary Life Insurance
Employee Assistance Program
Wellness Program
Paid holidays
Paid time off

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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