Case Manager - Pathway of Hope

Job Objective

Coordinate social services activities for the corps. Provide direct assistance and/or referral to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Deliver all POH services using the strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.

• Outreach and Engagement
  • Conduct regular outreach to social services sites and other community locations to identify eligibility requirements.
  • Engage and build rapport with the target population.
  • Conduct screening interviews with potential applicants in accordance with POH eligibility requirements.
  • Present potential participants to the POH team, including the Corps office, Corps support staff, and Divisional POH Manager.
  • Provide appropriate referrals for individuals not eligible for POH services.
• Case Management
  • Perform intake that includes required documentation for admission, referral needs, and explanation of program and expectations.
  • Conduct a written assessment on all participants within 72 hours of contact, including screening for serious personal safety and mental health issues.
  • Develop a case plan with the participant within one week of intake based on primary goals of housing stability, increased income/financial resources, skills, and self‑determination. Update the plan as needed.
  • Schedule regular meeting times with participants to develop and review goals and objectives.
  • Conduct home visits as determined by the case plan.
  • Provide information and referral services as needed.
  • Assist participants in connecting to and accessing appropriate community resources.
  • Provide advocacy services as needed, e.g., court involvement, landlord/tenant conflict resolution.
  • Provide financial assistance in accordance with program policies and procedures.
  • Coordinate case management efforts with all staff and contracted services to meet individual and family needs.
  • Develop a discharge plan addressing permanent housing stability, economic stability, emotional stability, and self‑determination.
  • Assist participants to develop a crisis plan; be available during off‑hours to respond to emergencies.
  • Conduct life‑skills and budgeting classes.
  • Maintain case files, case notes, and documentation of progress, challenges, outcomes, and discharge plans.
  • Complete documentation of all educational groups.
  • Prepare case records for proper storage after participant discharge.
  • Ensure client confidentiality in accordance with established procedures and regulations.
• Information Management
  • Maintain comprehensive demographic data required on all participants.
  • Submit monthly summary statistics to the Pathway of Hope program manager.
  • Maintain accurate records of financial assistance in participants' files and in SIMS.
  • Complete other reports as requested.
• Agency and Community Networking
  • Attend agency and community meetings as requested.
  • Attend supervisory meetings and Corps team meetings.
  • Maintain working relationships with community agencies to provide comprehensive services and stay abreast of trends and resources.
  • Provide guidance and support to community volunteers.
  • Represent the agency’s purpose, philosophy, and function to the community.
  • Promote the spiritual dimension of Salvation Army social services, emphasizing Christian influence and evangelism.
• Quality Assurance
  • Track and report unmet needs of participants and families.
  • Document and report effectiveness of service delivery using consumer, case‑management, and community‑resource feedback.
  • Provide ideas for programming specific to educational or process groups needed for participants.
  • Ensure quality of local data and reporting that supports national and territorial POH program outcomes.
  • Collaborate with the POH program manager to develop policies, procedures, goals, objectives, and outcome‑based measures related to POH.
• Pathway of Hope Program Evaluation & Outcomes Measurement
  • Ensure the accuracy of data entry into the SIMS database.
  • Participate in program and outcome evaluation activities.
  • Assist the POH program manager in annual evaluation and reporting to the…