Non CDL Driver

JOB SUMMARY

The objective of the Driver is to operate up to a 14-passenger bus or van to transport the public in a safe and timely manner, with excellent customer service, assisting passengers in boarding and debarking; to communicate with dispatcher and passengers to ensure effective service; to maintain cleanliness of vehicle; may operate in an on-demand mode or on a route schedule.

The following are the performance expectations of the City along with examples of how the expectation relates to the position of Driver. This is not an exhaustive list of job responsibilities and therefore, other duties may be assigned:

Expectation to:

• Provide transportation for the public.
• Meet performance standards for on-time schedules, customer satisfaction and vehicle cleanliness.
• Communicate frequently with dispatcher for drop off and pick up times for riders.
• Maintain daily records of passenger data and provide transportation reports as required by KDOT.
• Performs pre/post-departure vehicle checks.
• Report maintenance and upkeep needs for vehicles when needed to supervisor.
• Assist passengers in boarding and debarking, assisting passengers on and off the bus if necessary.
• Attend mandatory RTAP Driver’s Training as required by KDOT.
• Attend training sessions and staff meetings.
• Greet customers and assist with questions they may have, providing excellent customer service.

Supports the operations of the department by:

• Demonstrates ability to plan, complete tasks and monitor results within established deadlines and performance standards.
• Effectively applying knowledge to solve a range of problems.
• Following department policies on a consistent basis.
• Performs job responsibilities in a consistent, timely and cost-effective manner, ensuring customer satisfaction.
• Identify and understand issues, problems, and opportunities and takes action consistent with available facts and probable consequences.
• Adjusts to changing conditions; accepts new duties and responsibilities with a positive attitude.

• Treats customers fairly, with respect and compassion, and always maintains a courteous and professional attitude.
• Assists customers by answering questions and explaining the transportation service.
• Maintains professional manner when a resident or customer has a complaint or problem.
• Respects the confidentiality of information or concerns shared by others.
• Is honest and forthright with people.

• Is proactive in ensuring that job responsibilities meet the vision, mission, and values of the organization.
• Weigh the costs, benefits, risks and chances for success in making a decision.
• Anticipates possible problems and develops contingency plans in advance.
• Takes responsibility for own mistakes does not blame others.

Demonstrates ability to support organizational changes needed to improve the organization’s effectiveness;

• Initiating and implementing new methods, approaches, or technologies.
• Works cooperatively with others to produce innovative solutions.
• Demonstrates openness to new organizational structures, procedures, and technology.

Takes responsibility for one’s own performance:

• Takes initiative and responsibility for ensuring continual updating of skills and education necessary for the position.
• Promptly notifies his/her manager about any problems that affect his/her ability to accomplish planned goals.
• Maintains all licenses, certifications, etc. as well as continue to learn new techniques and methodologies related to their field.

• Listens and responds constructively to other team members.
• Is patient with other team members, administration, and customers.
• Expresses disagreement constructively…