Lead Administration Officer

About the role

Manages and represents the COO's office, providing confidential administrative support to an excellent standard. Acts as the main point of contact for the COO's Office and supports the development, execution, and follow-up of departmental strategy.

• Prepare administration-related reports and analyses, taking a lead role in establishing and improving policies and procedures. Communicate and clarify company policies while resolving administrative issues with the Finance, Contracts, and Legal departments.
• Provide business documentation support, including report writing, presentation creation, and spreadsheet preparation.
• Organize and prioritize tasks for the team, monitor action areas, and report on task progress.
• Independently resolve complex administrative problems while ensuring adherence to the company’s structure, standards, processes, and tools.
• Continuously enhance and oversee existing administrative processes and information systems to ensure streamlined and efficient operations.
• Act as the primary point of contact, facilitating communication with key stakeholders both within the business and externally to QR Group.
• Address queries and requests for information, interpreting and explaining procedures and policies related to internal inquiries from management and staff. Foster a strong understanding of the business environment and internal organization among department staff.
• Manage and coordinate internal and external communications, schedule management meetings, and attend as necessary to facilitate minute-taking.
• Escalate relevant issues to the COO to provide effective solutions to identified problems.
• Organizational Strategy Liaison:
  Collaborate with the business on organizational strategy-setting, including manager movements, changes in organizational structure, and the development of long-term strategies.
• Assist in the annual budget creation and reporting for the department in consultation with Business Finance, providing regular budget updates to the COO.
• Manage and coordinate special projects, gather input on work-in-progress, and report to the Line Manager.
• Perform other related duties as assigned to ensure the efficient and effective functioning of the work unit.

• Bachelor’s Degree or Equivalent with Minimum 4 years of job-related experience
• Database Administration experience.
• Project Management experience.
• Strong interpersonal skills
• Effective at managing working relationships.
• Client-focused and business-aware, with proven interaction with the senior management level.
• Ability to proofread outgoing documents with a high level of accuracy.
• Ability to write comprehensive and accurate reports using own initiative.
• Excellent computer skills, including Microsoft Word, Excel, and PowerPoint.
• High level of sensitivity and professionalism.
• Demonstrable planning skills and strong attention to detail.
• Self-starter, having the ability to work independently with minimal instructions.
• Proven ability to work under pressure to defined timescales.
• Managerial skills:
  Delegating work, setting clear direction, and managing workflow. Ability to train and develop subordinate skills. Ability to foster teamwork among team members.