Account Manager

Overview

Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience & Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

• Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.
• Commercial Performance (Profit & Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.
• Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.
• Reports & Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.
• Key Challenges: Managing multiple client accounts simultaneously under tight deadlines. Aligning internal team efforts with client expectations, especially under changing circumstances.

Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience & Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

Key Responsibilities (Main focus areas):

• Client Relationship Management and Growth (30%): Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.
• Commercial Performance (Profit & Costs Control) (30%): Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.
• Project Coordination and Delivery (20%): Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.
• Reports & Feedback (20%): Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

• Minimum Qualifications:
• Degree: Bachelor s degree in Marketing, Business, Communications, or a related field.
• Experience: 3-5 years of experience in account management within a creative agency.
• Ability to manage multiple projects and client relationships simultaneously.
• Key Skills & Qualifications:
• Individual Contributor Skills
• Management/Strategic Skills
• Strong Communication: Clear and effective with clients and teams.
• Strategic Thinking: Develop long-term plans aligned with client and agency goals.
• Creative Problem-Solving: Strategically tackle challenges and find innovative solutions.
• Project Management: Oversee multiple projects, ensuring timelines and budgets are met.
• Resilience: Perform under pressure and manage multiple projects.
• Client Relationship: Build strong partnerships and manage expectations.
• Detail-Oriented: Stay organized with a focus on quality.
• Business Development: Identify growth opportunities through upselling and cross-selling.
• Negotiation: Skilled in handling quotes and resolving conflicts.

This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally.