Account Manager

Overview

Account Manager, Experience & Technology

Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience & Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.

💼 About the Role

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

• Client Relationship Management and Growth (30%):
  Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling/cross-selling opportunities.
• Commercial Performance (Profit & Costs Control) (30%):
  Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.
• Project Coordination and Delivery (20%):
  Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.
• Reports & Feedback (20%):
  Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

• Managing multiple client accounts simultaneously under tight deadlines.
• Aligning internal team efforts with client expectations, especially under changing circumstances.

• Degree: Bachelors degree in Marketing, Business, Communications, or a related field.
• Experience: 3-5 years of experience in account management within a creative agency.
• Ability to manage multiple projects and client relationships simultaneously.

• Individual Contributor Skills
• Management/Strategic Skills
• Strong Communication
  :
  Clear and effective with clients and teams.
• Strategic Thinking
  :
  Develop long-term plans aligned with client and agency goals.
• Creative Problem-Solving
  :
  Strategically tackle challenges and find innovative solutions.
• Project Management
  :
  Oversee multiple projects, ensuring timelines and budgets are met.
• Resilience
  :
  Perform under pressure and manage multiple projects.
• Client Relationship
  :
  Build strong partnerships and manage expectations.
• Detail-Oriented
  :
  Stay organized with a focus on quality.
• Business Development
  :
  Identify growth opportunities through upselling and cross-selling.
• Negotiation
  :
  Skilled in handling quotes and resolving conflicts.

This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally
.