Overview
Relationship Management and Engagement:
Develop and maintain strong personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities. Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback. Collaborate with museum leadership and external programming partners to identify and connect with potential members.
Strategic Membership Initiatives:
Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events. Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement. Collaborate with the development team to align tier-specific engagement with broader membership goals.
Event Planning and Coordination:
Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences. Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists. Partner with the events and marketing teams to promote events to members and increase attendance.
Cultivation and Stewardship:
Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent and meaningful engagement. Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives where applicable. Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.
Tailored Communications:
Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the QC brand. Collaborate on social media and public relations strategies to highlight member initiatives and events.
Data Management and Reporting:
Provide inputs to the development of and periodic improvement of digital platforms utilized for the membership program. This includes, but is not limited to, CRM, QC Website, Membership section, and Membership app. Maintain accurate records of member interactions, event attendance, and program impact in the CRM system. Analyze membership data to identify trends and insights that can enhance member engagement.
Generate regular reports on membership metrics to guide department strategies and assess program success. Perform any other tasks as assigned by the department head.
- Bachelor's degree in Marketing, Communications, Business Administration, Arts Administration, or a related field.
- Project Management Professional (PMP) certification is a plus.
- 3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; museum or non-profit experience preferred.
- Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.
- Key Attributes:
Proven experience in project management, especially for events; strong interpersonal and communication skills; high emotional intelligence and discretion; ability to build trust with high-profile individuals. Passion for museums, arts, and culture with a commitment to delivering top-tier member experiences. - Require an understanding of HNWI communications.
- Proficiency in Arabic is needed.
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