Registration specialist e-invoicing

Registration Operations & Case Handling

• Process and validate taxpayer e-invoicing registration and onboarding requests, ensuring accuracy, completeness, and compliance with approved business and procedural requirements.
• Coordinate with internal operational, policy, and technical teams to resolve registration or onboarding issues and support timely activation on the e-invoicing system.
• Prepare clear case summaries and business documentation for complex or escalated e-invoicing onboarding cases.

• Update and maintain e-invoicing registration and onboarding records, ensuring consistency between the e-invoicing register and the Dhareeba taxpayer filing platform.
• Identify data gaps, inconsistencies, or mismatches in taxpayer onboarding information and coordinate corrective actions with relevant teams.
• Apply approved data standards and maintain accurate, auditable registration documentation, without performing system configuration or technical changes.

• Apply and refine e-invoicing registration and onboarding procedures, checklists, and templates to support consistent business processing.
• Provide operational feedback on registration and onboarding procedures based on observed issues, taxpayer queries, and rollout experience.
• Support team knowledge sharing and readiness activities related to e-invoicing registration operations.

• Monitor operational KPIs related to e-invoicing registration and onboarding, such as processing timelines, activation progress, and case volumes.
• Prepare operational performance summaries and onboarding status updates for management review.
• Identify improvement opportunities to enhance efficiency, clarity, and taxpayer experience during e-invoicing onboarding.

• Act as a business coordination point between taxpayers, operations, policy, and technical teams on e-invoicing registration and onboarding matters.
• Support preparation of clear taxpayer-facing guidance, FAQs, and responses related to e-invoicing registration and onboarding, including alignment with Dhareeba filing processes.

• Bachelor’s degree in Law, Taxation, Accounting, Economics, Information Systems, or a related field.
• Master’s degree or relevant professional certification is an advantage.

• 9+ years’ experience in taxpayer registration, onboarding, or related operations in government or public‑sector environments.
• Strong understanding of registration procedures, data management, and taxpayer service practices.

• Proficiency in application review, data updating, and registration process management.
• Strong organizational, analytical, and coordination skills.
• Clear written and verbal communication and attention to accuracy and service standards.