Associate - Outsourcing Coordination

Job Description

As an Outsourcing Coordinator, you will be responsible for managing client relationships, resource delivery, and operational execution of assigned accounts. You will play a crucial role in ensuring client satisfaction while optimizing operational efficiency and profitability.

• Serve as the primary point of contact for assigned clients, building and maintaining strong professional relationships
• Develop a deep understanding of client requirements, business objectives, and expectations
• Oversee service delivery to ensure alignment with client expectations and contractual obligations
• Proactively identify and address client concerns, managing escalations and resolving issues promptly
• Conduct regular client review meetings to discuss performance, gather feedback, and identify opportunities for improvement

• Oversee the allocation of resources to projects based on skill requirements and availability
• Monitor resource performance and provide feedback to ensure high-quality deliverables
• Optimize resource utilization to maintain productivity and profitability
• Address resource-related issues and challenges in a timely manner
• Collaborate with practice teams to ensure availability of appropriately skilled resources

• Track and monitor project deliverables to ensure timely completion and quality standards
• Ensure compliance with Service Level Agreements (SLAs) and other contractual commitments
• Maintain comprehensive documentation of processes, procedures, and client requirements
• Generate and analyze performance metrics and reports to identify trends and improvement areas
• Implement process improvements to enhance operational efficiency and service quality

• Monitor account profit and loss (P&L) to ensure financial targets are met
• Manage the invoicing process and track collections to maintain healthy cash flow
• Control operational costs through effective resource planning and expense management
• Track revenue realization against forecasts and implement corrective actions as needed

• Coordinate with third-party vendors when required for project delivery
• Monitor vendor performance against agreed service levels and contractual obligations
• Participate in rate negotiations to ensure cost-effectiveness
• Ensure vendor compliance with organizational policies and client requirements

• Bachelor's degree in Business, Information Technology, or related field
• 2-5 years of experience in IT services, staffing, or outsourcing environments
• Strong client management skills with the ability to build relationships at various levels
• Excellent problem-solving abilities and attention to detail
• Good financial acumen and understanding of P&L management
• Effective communication skills, both written and verbal
• Proficiency in Microsoft Office suite and project management tools