Standard & Compliance Manager; Inflight Catering

Standard & Compliance Manager (Inflight Catering)

Closing Date:

Job family: Cargo & Airport Operations

• Develop, implement, and oversee a digital compliance tracking system that centralizes all internal audit findings and closure timelines.
• Automate the audit checklist process for operational standards to ensure real-time tracking and visibility.
• Conduct scheduled and surprise audits at all areas, ensuring adherence to QACC regulations and airline-specific requirements.
• Prepare periodic compliance and risk dashboards, providing insights and data management reviews for decision making.
• Lead the digitization of QACC Standard Operating Procedures (SOPs) across all functions to ensure alignment, consistency and version control.
• Ensure SOPs are systematically reviewed, updated, and aligned with audit findings, operational feedback, and best practices.
• Standardize documentation processes for operations to improve efficiency and compliance.
• Develop a digital SOP training system to ensure all employees receive ongoing education on updated procedures.
• Design and implement a centralized dashboard system that provides real-time visibility into compliance scores, audit findings, training progress, and quality performance metrics.
• Develop dashboards and analytical reports that provide visibility into compliance performance, improvement trends, and accountability at all levels.
• Provide data-driven insights to management for strategic decision-making and business reviews.
• Establish a feedback mechanism that allows operations teams to report concerns and receive real-time guidance on compliance matters.
• Implement a continuous improvement framework where compliance findings directly inform SOP enhancements and operational changes.
• Conduct trend analysis of audit results, customer feedback, and other data and share with relevant stakeholders for insights.
• Ensure compliance and quality control teams work collaboratively to enhance production efficiency and eliminate process gaps.
• Drive a culture of quality and accountability by ensuring that all compliance issues are addressed promptly and effectively.
• Monitor customer complaints, airline audit feedback, and service quality reports, ensuring they are factored into ongoing improvements.
• Develop a digital training management system that tracks certifications, renewals, and completion rates across all operational departments.
• Ensure all employees undergo structured training programs on below the wing & above the wing ramp operation, and ramp safety and security obligations.

• Bachelor Degree with minimum 7 years of job-related experience
• Experience in food safety, quality assurance, catering performance or compliance management (preferably in airline catering, hospitality, or food production environment).
• Experience in training staff on compliance, food safety, and hygiene best practices.
• Bachelor’s Degree in Business Administration, Operations Management, Economics, Business Analytics, Process Engineering and/or other related fields.
• Command of English Language.
• Ability to develop and implement SOPs for standardized operations.
• Strong analytical skills with innovative thinking for solutions.
• Knowledge of process improvement methodologies (Lean or Six Sigma).
• Knowledge of Power BI and other IT tools for compliance tracking, KPI monitoring, and dashboard reporting.
• Familiar with QACC operations and requirements.