Business Setup and Operations Officer

Madre Integrated Engineering | Full time

The Business Setup & Operations Officer will support the establishment and launch of a new online toy retail business in Qatar. The company will import toys from China and sell directly to customers through its online store, while also supplying retailers through a B2B wholesale model.

The role will act as the business owner’s key coordination point, ensuring that registration, compliance, technology, logistics, inventory, pricing and operational requirements are completed before launch.

• Review the company’s business setup status and confirm that all required registrations, licences and approvals are complete.
• Follow up on commercial registration, import code, municipality approvals and other business compliance requirements.
• Coordinate with the website and e-commerce technology provider to ensure the online store, payment process and delivery integration are completed on schedule.
• Coordinate with suppliers, freight partners, customs agents and logistics providers regarding incoming inventory.
• Track shipment status, customs clearance, warehousing and storage arrangements.
• Order processing
• Customer service
• Returns and exchanges
• Delivery coordination
• Support the preparation and finalization of product catalogues, descriptions and pricing.
• Calculate landed product costs, including product price, shipping, customs charges and other applicable fees.
• Assist in developing both B2C and B2B sales channels.
• Coordinate with or supervise future sales personnel once appointed.
• Establish simple financial tracking systems covering sales, costs, margins and operating expenses.
• Maintain a launch checklist and provide regular progress updates to the business owner.
• Identify potential risks, delays, compliance gaps and operational blockers.
• Recommend practical corrective actions to ensure the business launches on time.
• Coordinate meetings and follow-ups with technology providers, suppliers, logistics companies and other external partners.

• Previous experience setting up, launching or managing a small business, retail operation or e-commerce company in Qatar.
• Good knowledge of Qatar business registration, commercial licensing and compliance procedures.
• Familiarity with import documentation, customs clearance and logistics processes.
• Experience coordinating with multiple service providers, including technology companies, suppliers, freight forwarders and warehouses.
• Understanding of e-commerce operations, order fulfilment, inventory management and customer service.
• Basic financial knowledge, including costing, margins, pricing and spreadsheet-based tracking.
• Strong organizational and project-coordination skills.
• Ability to independently manage tasks, deadlines and follow-up activities.
• Strong problem-solving skills and the ability to identify risks before they affect the launch.
• Good communication and stakeholder-management skills.
• Fluency in English is required;
  Arabic language ability is preferred.
• Must be available for regular progress meetings and occasional in-person meetings in Doha.