Finance Services Lead

The Job Holder is accountable for NOC’s outsourced Finance service delivery within the BPO operating model, covering transition, steady-state operations, performance governance, compliance and continuous improvement.

The role acts as the functional owner and NOC focal point for outsourced Finance services, ensuring business continuity, process compliance, KPI/SLA performance and effective coordination across Accounts Payable, Cost Control and Procure
- to-Pay Finance interfaces.

The Job Holder supports the Head of Business Services in the outsourcing transformation roadmap, future scope integration and value delivery, while maintaining accountability for quality, controls and outcomes of transactions processed by the
outsourced team.

The implementation and development of a Shared Service Center is a major NOC transformation initiative supporting the company’s strategy and enabling support functions to adapt to new business challenges.
The programme will industrialize transactional activities so internal teams can focus on strategic and high-value-added activities.
Communication and change management are critical success factors. As the model is new in Qatar, shareholder alignment and stakeholder management are essential.
The programme must deliver additional value by increasing functional scope, maximizing synergies and improving productivity and quality.
The environment is complex, with end-to-end process dependencies, heterogeneous practices, multiple tools and systems, data inconsistencies and varying process maturity.

Job description:

The Job Holder is accountable for NOC’s outsourced Finance service delivery within the BPO operating model, covering transition, steady-state operations, performance governance, compliance and continuous improvement.

The role acts as the functional owner and NOC focal point for outsourced Finance services, ensuring business continuity, process compliance, KPI/SLA performance and effective coordination across Accounts Payable, Cost Control and Procure
- to-Pay Finance interfaces.

The Job Holder supports the Head of Business Services in the outsourcing transformation roadmap, future scope integration and value delivery, while maintaining accountability for quality, controls and outcomes of transactions processed by the
outsourced team.

The implementation and development of a Shared Service Center is a major NOC transformation initiative supporting the company’s strategy and enabling support functions to adapt to new business challenges.
The programme will industrialize transactional activities so internal teams can focus on strategic and high-value-added activities.
Communication and change management are critical success factors. As the model is new in Qatar, shareholder alignment and stakeholder management are essential.
The programme must deliver additional value by increasing functional scope, maximizing synergies and improving productivity and quality.
The environment is complex, with end-to-end process dependencies, heterogeneous practices, multiple tools and systems, data inconsistencies and varying process maturity.

• Contribution to the NOC outsourcing programme for Finance activities

  • Preparation phase: confirm Finance scope, target KPIs, required documentation and inputs for tender execution.
  • Transition phase: define target organization, coordinate transfer of activities to the Shared Service Center and secure business continuity.
  • Run phase: govern performance through KPIs/SLAs, drive productivity improvements, integrate new scope and identify end-to- end synergies with other outsourced activities.
  • Continuous improvement: lead scope extension, standardization, automation and tool/process improvements to deliver productivity, quality and customer-service benefits.
  • Support the Head of Business Services as required on transformation roadmap, governance and stakeholder alignment.

  Management of outsourced Finance activities

  • Lead outsourced Finance services covering Accounts Payable/invoice processing, payment-related controls, cost control support and Procure-to-Pay Finance interfaces.
  • Coordinate…