QNB3756 - Associate, Corporate Social Responsibility (Qatarization

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents, providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000, serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent will be responsible for assisting, developing and maintaining the existing ties with all the entities involved in Corporate Social Responsibility (CSR) related activities across the Group and implementing the Group’s CSR strategy.

• Shareholder & Financial:
• Implement CSR related budgets to facilitate the delivery and execution of the communications strategy.
• Assist in creating Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the CSR and assist in monitoring their achievement on a periodic basis.
• Implements KPI’s and best practices for Corporate Social Responsibility.
• Promote cost consciousness and efficiency and enhance productivity, to minimize cost, avoid waste, and optimize benefits for the bank.
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Maintain regular contact with Business Heads, Managers and Leaders to ensure full integration and congruence of CSR goals and objectives with Business goals and objectives.
• Provide timely and accurate information to external and internal auditors and to Group Compliance, as and when required.
• Assist customers in all their queries on Bank’s product and seek solution to their requests.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
• Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
• Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
• Implement department policies and procedures which will set out the principles, methodology and techniques to establish effective CSR duties.
• Assist in designing, developing and executing the CSR relationship strategy.
• Implement the CSR relationship reporting process, liaising with participating business units and preparation of the environmental section of the triple bottom line CSR report.
• Implement all monitoring activities and review/ analyze the Social Compliance audit reports.
• Assist in identifying and developing relationships with national and international non-governmental organizations (NGOs) and advocacy groups concerned with labor, environmental, community, inclusion and other issues.
• Implement the CSR relationship activity for each business unit and pull together all individual business unit plans to form an overall CSR strategy.
• Learning & Knowledge:
• Possess a solid understanding of global CSR best practices.
• Understand legal and regulatory requirements in Qatar relating to Environment, Energy use and Human Rights.
• Proactively identify areas for professional development of self and undertake development activities.
• Seek out opportunities to remain current with all developments in professional field.
• Legal, Regulatory, and Risk Framework Responsibilities:
• Comply with all applicable legal,…